User Guide
User Guide
By Mustafa and 3 others4 authors60 articles
DTMF Form
Grammar
IP Phone
Email
SMS
Locations
Queue Groups
Statuses
Password Policy
Black List
Hunt Groups
Wrapup Codes
Client Credentials
Users
Teams
Web URL Auth
General Template Message
Powering Your Workflow with the Tables Module
User-Initiated WhatsApp Calls Are Now on the Contact Center Platform!
New Campaigns Module User Guide
Chat Custom Fields Service Integration
WhatsApp Chat Channel User Guide
Banned Users
MT Interval Status Performance Report
Agent Call Performance Report
Team Performance Report
Call Queue Performance Report
Call Center Studio CX Insights: Effective Prompt Creation Guide (User-Defined Categories)
CX Insights User-Defined Categories
CX Insights User Guide
General Chat Traffic Report
Call Detail Report
Call Transfer Report
General Call Traffic Report
Voicemail & Callback Request Calls Report
Call Tag Statistics Report
Call Queue Interval Performance Report
Queue Scripter Report
Abandoned Calls from Queues
Rejected Calls On Queue Report
Queue Based Satisfaction Survey Score Report
Hunt Group Performance Report
Agent Call Performance Summary Report