When managing domains in Maildoso, you may see statuses such as "Processing" or "Inactive/Blocked." Here's what each one means and what to do. For every other status, see the Domain status glossary.
Domain status: "Processing"
"Processing" means the domain zone and DNS configuration are being set up. This usually completes within 30 minutes to a few hours, and can take up to 24 hours for a brand-new registration. Once the setup is finalized, the status updates to "Active" automatically.
What to do: wait and refresh the Domains page. If a domain is still Processing after 24 hours, contact us with the domain name — a stuck registration is something we clear from our side (for example an order held at the registrar). Don't delete and re-add the domain, and don't buy a replacement: the paid slot and the domain stay yours.
Domain status: "Inactive/Blocked"
An "Inactive" or "Blocked" status usually means the domain has been placed on serverHold by the domain registry. This suspends DNS for the domain, so mailboxes on it stop working. Registries do this for policy reasons (most often abuse complaints on TLDs such as .online, .xyz or .site), and it can't be lifted from the Maildoso dashboard.
What to do:
Domain registered through Maildoso: contact Maildoso support with the domain name. We manage the registrar relationship for you, so we'll check the reason for the hold and tell you whether it can be lifted or whether a replacement domain is the practical fix.
Your own (bring-your-own) domain: check the email account you used at your registrar for a notice from the registry or registrar explaining the hold, and raise it with your registrar. Let us know as well so we can pause mailboxes on that domain cleanly.
If the hold can't be lifted, register a replacement domain on a safer TLD — see What are the best practices for configuring domains for Maildoso email campaigns? and My domain shows "MANUALLY DISABLED" — can it be reactivated?
Still not sure?
Send us the domain name and what the Domains page shows, and we'll confirm the status and the next step.