Understanding Domain Statuses in Maildoso
When managing domains in Maildoso, you may encounter different statuses such as "Processing" or "Inactive/Blocked." These statuses indicate specific conditions of your domain and may require action to resolve. Below is an explanation of these statuses and steps to address them.
1. Domain Status: "Processing"
The "Processing" status means that the domain zone and DNS configuration are currently being set up. This process typically takes about 30 minutes to complete. Once the setup is finalized, the status will automatically update to "Active."
What to Do:
Wait for approximately 30 minutes.
Refresh the domain status page in Maildoso to check for updates.
If the status does not change after this time, consider reaching out to Maildoso support for further assistance.
2. Domain Status: "Inactive/Blocked"
An "Inactive" or "Blocked" status often occurs when the domain is placed on serverHold by the domain registry. This action suspends DNS functionality, making the domain inaccessible.
Why This Happens:
The domain registry may impose a serverHold due to policy violations, payment issues, or other administrative reasons.
What to Do:
Check your email for instructions from the domain registry. These emails typically provide details on why the domain was suspended and steps to resolve the issue.
Contact the domain registry directly to request the removal of the serverHold status.
Additional Resources
For further assistance, contact Maildoso support.
Refer to the Maildoso Help Center for more detailed guides on domain management.
By understanding these statuses and following the outlined steps, you can ensure your domain is properly configured and operational.