A domain marked "MANUALLY DISABLED" means the domain's TLD has been suspended at the registry level. Here's what that means and what to do.
The TLD was suspended by the registry (.online, .xyz, .site)
Domains on certain TLDs — currently .online, .xyz and .site — have been suspended at the Central Registry level. This is outside Maildoso's control and cannot be reactivated from our side, even after you fix things at your registrar.
Important: if your registrar (e.g. Spaceship) shows the domain as un-suspended, that is a separate layer from the registry suspension. The registry-level block can still be in place, so the domain stays disabled with us.
These are external (your-own) domains, and for these TLDs we no longer support external domains. You'll need to register a new domain on a different TLD and send it to us so we can add it to your account.
Recommended TLDs: .one, .top, .click, .work, .pro, .info (or .com / .net / .org).
Because the behaviour of an external domain's TLD with the registry is outside our responsibility, we can't provide a free replacement for these. If we registered the affected domain for you, contact support — replacement is handled differently for domains we bought.
Not the same as a deactivated mailbox
"MANUALLY DISABLED" on a domain is the registry suspension above. It's different from a mailbox that was switched off for a billing issue or for exceeding the sending limit — that is a separate, recoverable status. If a mailbox of yours went inactive, see My mailbox was deactivated and contact us to re-enable it.
Not sure which applies to you? Send us the domain name(s) and we'll check whether it's a registry suspension (not recoverable) or something on our side, and tell you straight either way.