Poppins uses OPP, a secure payment platform integrated into the app, which ensures safe and reliable transactions between users.
💳 Available payment methods for each transaction: Visa, Mastercard, Credit Card, Apple Pay, and Google Pay.
To ensure a more secure experience for all Poppins users, the funds from a transaction will be released from escrow (a secure account set up during the rental/loan period) within hours of confirming the return of the item. This delay provides additional protection for users in case of any disputes or reported issues.
When returning an item, you need to:
Confirm its return via the app.
If everything went smoothly, no change: the payment will be automatically processed within hours of confirming the return of the item.
If an issue arises (damaged, non-compliant item, etc.), contact our support immediately so that we can intervene before the funds are released (follow the reporting procedure by referring to the question "
What is the Poppins Protection?").