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How to access Version 3 (V3) and its new features
How to access Version 3 (V3) and its new features
Catherine avatar
Written by Catherine
Updated over a week ago

GorillaDesk Classic will be retired on Feb 28th 2025.

To access the new features, click on your avatar in the upper right corner and click the Login to V3 button.

You can go back to the old version using the same steps and click login to classic.


What's New in the Desktop V3 Beta?

What's new in Q4 2024:

  1. GROWTH PLAN FEATUES:

    1. Route Optimization: Job Magnet

    2. Route Optimization: Best Available Time

    3. Route Optimization: Drive Time

  2. VoIP Updates

    1. VoIP Now Supports Two Group Numbers

    2. Send Automated Text for Missed Call

  3. Reports: Device Tracking

  4. In-App Tutorials for Add-On Features

  5. SMS: AI Agent

  6. Square & Stripe power-up: QR Codes

  7. Option to Include Technician's Avatar in Emails

  8. Show Holidays On Calendar

  9. INBOX: SMS Outbox

  10. Location's Invoice Tags

  11. VoIP: Agent Routing

  12. General Improvement

    1. Map search

    2. Clients and Material Filter in Material Use Report

    3. Resize Uploaded Image for Avatar

    4. Add Technician Avatar When Sending your Email

What's new in Q3 2024:

  1. Estimate Templates

  2. GROWTH PLAN FEATURE: Dynamic Estimates and Estimate Packages

  3. VoIP

    1. Call Transcription and Call Summary

    2. Inbound and Outbound Call Report

    3. Voicemail Drop

    4. Ability to delete Call Recording

    5. Assign Call Logs to the Correct Account for Multiple Customers Sharing the Same Number

    6. Assign Multiple Number to a VoIP User

    7. Missed Call Notification

  4. SmartView Additional Filters and Columns

    1. Created Date Filter on Jobs

    2. Line Items Filter in Customers

  5. 'Notify Customer' option when Creating a New Job

  6. 'Notify Technician' option when Creating a New job

  7. Import Customer List Improvement

  8. Email Notification When Account is Accessed in a New Device

  9. Estimate: Collect Deposit

  10. General Improvement

    1. Invoice notes and Workorder notes are now separate

    2. Ability to Delete SMS

    3. Set Execution Time for Invoice Frequency Action

What's new in Q2 2024:

  1. Line Item Global Override

  2. Tax Global Override

  3. Add Time Option in Time Clocking Report

  4. SmartView

    1. Custom Fields Filter and Column

    2. Customer Tag and Location Tag Columns

  5. Show Sub Locations on Customer list and Customer Map View List

  6. GROWTH PLAN FEATURE: Custom Job Status

  7. Hide Balance Global Override

  8. Messaging Preferences Global Override

  9. Color Coded Labeling of Company Phone Numbers

  10. In App Referral Program

  11. Location On-Click Options: Open Map Coordinate VS Google Map

  12. ACH Setup Invitation via SMS

  13. Document Library: Upload your Own PDF Document

  14. New Job Report

  15. General Improvement

    1. Display Job Frequency on Service Lookup Report

    2. Ability to Set up to 6 Estimate Reminder

    3. Global Override options in single dropdown in Customer Tab

What's new in Q1 2024:

  1. Opportunity Pipeline: Pipeline Permissions

  2. ACH Power up and ACH Surcharge in Addons

  3. Track Employees' Time In and Out with Time Clocking

  4. Color Coding for Multibranch

  5. VoIP

    1. Transfer Call Indicator

    2. Assign Multiple Users to a Single Extension

    3. Call Inbox Mark Done For All Option

  6. Permission: 'Addons' and 'Settings' Permission

    1. Paperwork: Show Customer Company Name on PDFs

  7. Triggers: Auto Apply Credit

  8. Clickable Links in Location Notes

  9. NY PRL in Material Usage Reports

  10. GROWTH PLAN FEATURE: Custom Fields

  11. SMS Template

  12. Online Booking: Card Saving Options

  13. Work Order in Customer Portal

  14. General Improvements:

    1. Option to Type your Signature

    2. Ability to Filter Job Status when Printing Schedule

    3. Ability to Respond to Reschedule Request

    4. Add Attachment in Email Inbox Template

What's new in 2023:

  1. Complete desktop UI/UX interface overhaul

  2. Complete rebuild from the ground up on the newest technology

  3. Time Windows Add-on

  4. Calendar bookmarks bar to minimize & reopen windows later

  5. Calendar job schedule horizontal timeline view

  6. Task features are more accessible throughout the app

  7. Fast intake form option for adding leads & customers faster

  8. New Trigger to automatically send work orders when jobs are completed

  9. New Trigger to automatically charge a card on file when jobs are completed

  10. More calendar view (3 weeks and 4 weeks view)

  11. Map view in Monthly

  12. Editing Time-off

  13. Add new custom events to the calendar

  14. Show user login sessions

  15. To do checklist

  16. Sales Commission, supporting one-time or repeating commission.

  17. Split commissions if the job is assigned to more than one technician.

  18. Map drawing tool

  19. Adding emojis to job tiles

  20. Note template

  21. Insert existing job notes into your invoice or estimate note.

  22. Pinning favorites materials to show on top of the list

  23. Add images to invoices, estimates and work orders

  24. Open API

  25. SMS after hours auto-reply

  26. VoIP

  27. NEW PLAN: GROWTH

    1. Branch Manager for Multibranch

    2. Smart Views

    3. Opportunities

  28. Estimate Payment Deposit

  29. Dashboard

  30. New Calendar View: Agenda View

  31. General improvement

    1. Incoming text from unknown numbers

    2. Ability to delete the job directly when you open a job

    3. Ability to delete the customer directly from the edit customer screen

    4. Report for deleted job

    5. Access to deleted locations

    6. Location images will appear on the desktop

    7. Recurring invoice notes

    8. Estimate footer text

    9. etc.

Check out the GorillaDesk Software Change Log and Updates

Changes to existing features:

  • Incoming text from unknown numbers
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  • Additional filters when sending broadcast
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  • Reports for Deleted jobs
    Reports > Service lookup > Deleted

  • Undelete a deleted location

    Open customer > Locations > Deleted > Undelete

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