Launch27 Pay application- (US Only)

Companies outside the US

Add in your company info

Enable cash/check payments

Exclude first booking from Frequency Discount- Update whether recurring customers should receive the discount on the first booking or the second.

Block spots for recurring customers- Make sure your recurring customer's preferred spot is reserved on your schedule

Booking Creation Policy- Set a buffer for the first available date that shows or enable same day bookings by updating this setting.

Cancellation Policy- Set when customers can can cancel with and without a fee

Late Changes policy- Manage up to when customers are able to login to their portal and make changes to their booking or reschedule

Duration- Enable duration and decide if you want the system to block spots based on the estimated duration of the booking

Invite Teams (Plus plan feature/Add on to Pro plan available)

Schedule Availability Mode- Determine if you will have your availability run manually based on a max number of jobs you assign to your booking spots or if you prefer your availability to be based off your team's availability.

Booking Availability /Booking Spots

Set your Business Hours

Block off Holidays

Breakdown of Pricing and the Booking Form

Services/Pricing-Video

Service Creation

Pricing Parameters (baths, sq. feet etc)- Automatic multipliers of price

Extras-Optional Add ons

Pricing with Service Categories Set up doc

Frequencies- Manage your frequency discount offered to recurring customers

Sales Tax- Enable sales tax for the system to calculate tax on the form

Customers- Create and manage your customers inside the account

Office Staff- Set up and manage Admin and Staff users in the account

Teams- Create your cleaners and techs who work in the field inside the system so they can manage their assigned jobs.

Automated Tasks- Enable system triggers to handle important tasks so you don' t have to worry about them.

Email notifications- Enable and edit your email notifications to all users inside the system.

Gift Cards- Customize and add the gift card form to your site to begin taking gift card purchases.

Text Message Overview

Adding Custom Fields to your Booking Form

Editing your form (Default and Premium Form)

How to Install the Booking Form Widget on your Site (after pricing and availability has been added in)

Create a test booking

You’ve got your first booking, now what?- Details on how to assign a team, place a hold to pre authorize funds before the booking date and more.

What emails will the customer receive after creating a new booking?

Let your cleaners know they have an assigned job and keep them up to date on any changes made to the booking by enabling Team emails.
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When is a Booking marked as Completed?

Overview – Charging Customers

How to keep track of what is owed to Teams/Cleaners

Will my customer get an email tp rate our service?- We have a feedback/rating sequence already in place to collect this from your customer the day after their booking is completed.

Customer Referral Program

Create bookings manually- for clients who call in or email

Create Discounts to be used by new customers, current customers. or even for gift card purchases.

Send a Quote- Send potential customers a quote so they can easily enter payment details and book.