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Summary
When you upload a PDF file and click the Activate PDF Form button nothing happens. The button will not bring up the fillable fields when the PDF format for the file is a standard form. You will need to update the format to a PDF fillable form.
Key Points
In a PDF editor, make the PDF form fillable
If you're using Adobe Acrobat, see their website for assistance
We can make your forms fillable for you for a fee, contact us
For more information about creating fillable forms, visit Adobe Acrobat at:
https://acrobat.adobe.com/us/en/acrobat/how-to/create-fillable-pdf-forms-creator.html
Also, search YouTube for videos that explain how to make a fillable form. Here is one example: https://www.youtube.com/watch?v=oJJAeswnCiM
If you don't have Adobe Acrobat, we can make your forms fillable for you for a fee, which depends on the number of pages and the complexity of the form(s). Contact us for more information.
Also see Settings - PDF Forms