Main Menu
83 articles
- Does CUE's API key expire, or is it permanent for our account?
- What is CUE's Fan Hub and how does it work?
- Can CUE's Data API filter data by date range for historical analysis or ongoing feeds?
- Can CUE's content hub or arcade feature include third-party partner products alongside CUE products?
- How does CUE's content hub or arcade work with physical promotional products?
- Can CUE's arcade-style hub be used to create a 'fan passport' experience where fans unlock rewards by completing multiple activities?
- Can CUE's Arcade feature create a loyalty program that tracks fan participation across multiple games and events?
- Does each CUE engagement instance require a separate API URL, or can I pull all data with one call?
- How can CUE's arcade view help fans navigate multiple activations during an event?
- Do different CUE products return different data formats through the API, and how should we handle that?
- Can CUE deliver unique redemption URLs to prize winners instead of generic codes?
- If we add new CUE instances during the season, do we need to manually create new API URLs?
- How do I customize the welcome text and dialogue screens that fans see during sign-up?
- Does CUE's API return null values for empty fields, or are those fields omitted from the response?
- Can CUE's prize coupons include a self-destruct countdown timer to prevent screen sharing?
- Can we customize the sign-up and data collection screens to match our team branding?
- Can CUE activations capture winner contact information for prize fulfillment?
- Can I customize the header image on CUE's data collection screens?
- What happens when a fan clicks the prize link in their SMS notification?
- How do I ensure my CSV code and URL files are properly aligned when setting up prizes with both?
- Can CUE deliver both a unique promo code and a URL link together in the same prize notification?
- Can I reuse the same prize across multiple CUE products?
- What file format should unique prize codes be in when uploading them to CUE's platform?
- What email address does CUE use to send prize notification emails?
- What are the different ways CUE can deliver prizes to participants?
- What is the character limit for SMS prize reminder messages in CUE?
- How can I make a prize image fully clickable without showing a visible button?
- Can I customize the confetti colors that appear when fans win prizes?
- Can CUE's prize system generate scannable barcodes for redemption at retail locations?
- Can prizes be distributed to everyone who participates, not just selected winners?
- How do I configure prizes to be automatically delivered via SMS text message?
- Can CUE's digital prizing replace physical coupon distribution at events?
- How does requiring data collection (like email addresses) affect participation rates?
- Can I limit how many times a single fan can win prizes across the season versus per event?
- Can the redirect URL at the end of a CUE activation be changed on a game-by-game basis?
- What languages does CUE support for fan-facing content and dialogue?
- Does CUE have username filtering to prevent inappropriate content on leaderboards?
- Does CUE's platform support Arabic language and right-to-left text formatting?
- Does CUE track fan participation across multiple activations and support a cumulative leaderboard?
- Can we customize the hamburger menu item labels in CUE (e.g., 'Terms' vs 'Rules')?
- Can the hamburger menu in CUE activations link to different rules pages for different products?
- Can CUE activations support multiple languages on the same graphic for international events?
- Is CUE's data collection GDPR compliant for European deployments?
- Who owns the fan data collected through CUE activations?
- Can CUE integrate with our organization's single sign-on (SSO) system to authenticate fans and recognize membership tiers?
- Can CUE activations include legal disclaimers, media releases, or custom opt-in checkboxes?
- Can CUE display multiple opt-in checkboxes on the sign-up screen for different purposes?
- Can CUE's sign-up screen include static terms and conditions text with a link to full terms?
- How do the sign-up configuration presets work, and can I use different data collection settings for different activations?
- Can CUE's sign-up flow be configured without phone number verification while still collecting contact information?
- What is the character limit for abbreviated terms and rules text on CUE's sign-up screens?
- Can I configure mandatory and optional fields and consent checkboxes on CUE sign-up screens?
- What's the difference between verified and unverified phone number collection in CUE?
- Can CUE's custom opt-in fields be exported in reports alongside standard user data?
- Why do sponsor activations requiring extensive personal information see lower conversion rates at live events, and what can we do about it?
- Can CUE activations include age verification for legal compliance with restricted sponsors?
- Can CUE's sign-up feature be used to track attendance at events without a video board?
- What types of custom data questions can CUE collect beyond standard fields like name and email?
- Does CUE's phone verification system work with auto-fill on mobile devices?
- What's the difference between phone number validation and email validation in CUE's data collection?
- Does CUE's data collection work with international phone numbers from different countries?
- Can CUE's engagement platform be used for ticket sales lead generation and top-of-funnel data capture?
- Does CUE store European client data in Europe?
- Can CUE export participant data including names, phone numbers, and emails after an activation?
- Does CUE verify email addresses entered by fans during activations?
- What data collection best practices does CUE recommend for teams that want to integrate with external data systems?
- Can CUE's data collection be used purely for lead generation without tying it to a specific fan engagement feature?
- Who is responsible for creating the official rules for prize giveaways through CUE activations?
- What happens to a fan's profile if I remove them from CUE's user management system?
- How do I filter User Management data to pull reports for users from a specific date range?
- How do I upload unique prize codes or URLs to CUE's platform?
- Where do I build and configure prizes in CUE's platform?
- Can CUE's Scavenger Hunt automatically return fans to the main hub after completing an activity?
- Can CUE's Scavenger Hunt drive foot traffic to specific locations or less-visited areas within a venue or multi-venue event?
- Can CUE's Scavenger Hunt challenges be labeled with location names rather than product names?
- What do fans see on the map when participating in a geofenced Scavenger Hunt?
- Can CUE's geofencing push different branded content at different locations within the same venue?
- What happens if a fan denies location permission for a geofenced CUE activation?
- Can CUE's Scavenger Hunt replace a physical paper-based treasure hunt at large events?