FAQ [ENGLISH]

The More You Know

92 articles in this collection
Written by Anna-Maria M., Rain, and Dali

Can I transfer my Beast Bucks?

Written by Dali
Updated over a week ago

Am I allowed to have more than one user on the platform?

Written by Rain
Updated over a week ago

Can I have an quick overview of possible penalties and fines?

Written by Rain
Updated over a week ago

Where can I read the rental agreement in full?

Written by Rain
Updated over a week ago

Can I cancel a pre-booking?

Written by Dali
Updated over a week ago

Frequently Asked Questions

How does the Beast app work?

Beast Rent – available on the App Store and Google Play

Written by Anna-Maria M.
Updated over a week ago

Where can I pick up the vehicle and where can I return it to?

Pick-up & Drop-off

Written by Anna-Maria M.
Updated over a week ago

What are Beast Bucks, how and where can I use them?

Beast Bucks – App Credit

Written by Anna-Maria M.
Updated over a week ago

Will my Beast Bucks credit be used automatically when I pay for the rental?

Beast Bucks - App Credit

Written by Anna-Maria M.
Updated over a week ago

Do I have to pay a deposit for the rental?

Written by Anna-Maria M.
Updated over a week ago

When will my deposit be returned?

Written by Anna-Maria M.
Updated over a week ago

What is the amount of the deductible in case of an accident?

Written by Anna-Maria M.
Updated over a week ago

Does the battery indicator portray actual driving range?

Written by Anna-Maria M.
Updated over a week ago

Does Beast have any mileage restrictions?

Written by Anna-Maria M.
Updated over a week ago

If I have just received my driver’s license/permit and use a "green maple leaf" or am just a young driver, can I still rent a Beast vehicle?

Written by Anna-Maria M.
Updated over a week ago

Can I rent a vehicle from Beast if I have a foreign driver's license?

Foreign Driver's Licenses

Written by Anna-Maria M.
Updated over a week ago

Can I travel abroad with a vehicle rented from Beast?

Travelling & Foreign Countries

Written by Anna-Maria M.
Updated over a week ago

Am I allowed to drive a Beast rental car in the bus lane?

Written by Anna-Maria M.
Updated over a week ago

Can I listen to loud music in a Beast vehicle?

Written by Anna-Maria M.
Updated over a week ago

Can I drive on circuit tracks and on other roads or complexes meant for motor sports?

Rules and Regulations

Written by Anna-Maria M.
Updated over a week ago

Can I go drifting with a Beast vehicle?

Written by Anna-Maria M.
Updated over a week ago

Does Beast have a customer support number I can call?

Customer Support

Written by Anna-Maria M.
Updated over a week ago

Can I smoke in a Beast vehicle?

Written by Anna-Maria M.
Updated over a week ago

Can I transport pets?

Cats, Dogs & Other Animals

Written by Anna-Maria M.
Updated over a week ago

Is it possible to just go on a short test drive?

Written by Anna-Maria M.
Updated over a week ago

Is Beast affiliated with Tesla?

The More You Know

Written by Anna-Maria M.
Updated over a week ago

Basics

How long is one rental day?

Written by Anna-Maria M.
Updated over a week ago

Can I cancel my booking and get money back?

Written by Anna-Maria M.
Updated over a week ago

Is the service available 24/7?

Written by Anna-Maria M.
Updated over a week ago

Where do I find the car keys?

Written by Anna-Maria M.
Updated over a week ago

Can I allow someone else behind the wheel during my rental?

Additional Drivers

Written by Anna-Maria M.
Updated over a week ago

How should I clean the center console screen?

Written by Anna-Maria M.
Updated over a week ago

During what times can I pick-up and return the vehicle?

Pick-Up & Drop-Off

Written by Anna-Maria M.
Updated over a week ago

How do I activate autopilot?

Written by Anna-Maria M.
Updated over a week ago

What is autopilot?

Autopilot, Enhanced vs Full Self-Driving Capability

Written by Anna-Maria M.
Updated over a week ago

Can I activate autopilot while driving in the city?

Written by Anna-Maria M.
Updated over a week ago

Can I charge my phone in the car?

Written by Anna-Maria M.
Updated over a week ago

Can I charge my laptop in the car?

Written by Anna-Maria M.
Updated over a week ago

Can I deactivate traction control on the vehicle?

Written by Anna-Maria M.
Updated over a week ago

How can I pay for the rental?

Written by Anna-Maria M.
Updated over a week ago

I left the windows of the vehicle open, will they close themselves?

Written by Anna-Maria M.
Updated over a week ago

What is Beast's position and fines for driving under the influence (DUI)?

Written by Anna-Maria M.
Updated over a week ago

The vehicle got damaged during the rental, does insurance cover all damages?

Damages and Insurance

Written by Anna-Maria M.
Updated over a week ago

The tire got damaged, what is the amount of contractual penalty?

Written by Anna-Maria M.
Updated over a week ago

The rim(s) got damaged, how do I cover the repair costs?

Written by Anna-Maria M.
Updated over a week ago

What happens if I cheat the identification process or impose as someone else?

Written by Anna-Maria M.
Updated over a week ago

What do I do?

I forgot my stuff in the car, but already ended the rental. What should I do to get my things back?

Forgotten items

Written by Anna-Maria M.
Updated over a week ago

What happens if I don’t manage to return the vehicle on time?

Written by Anna-Maria M.
Updated over a week ago

I discovered a damage on the vehicle that I didn’t cause, how should I proceed?

Written by Anna-Maria M.
Updated over a week ago

I think I got a speeding ticket through a speed camera, what should I do?

Written by Anna-Maria M.
Updated over a week ago

What should I do when I get a flat tire?

Road Assistance

Written by Anna-Maria M.
Updated over a week ago

What happens if the vehicle breaks down and I get stuck on the road and need assistance?

Road Assistance

Written by Anna-Maria M.
Updated over a week ago

I forgot something in the car, how do I get my things back?

Forgotten Items

Written by Anna-Maria M.
Updated over a week ago

What do I do if I lost one of the vehicle’s charging cards or chips?

Written by Anna-Maria M.
Updated over a week ago

I drained the vehicle’s battery completely, what should I do now?

Written by Anna-Maria M.
Updated over a week ago

What do I do if the vehicle is out of windshield washer fluid?

Windshield Wiper Fluid

Written by Anna-Maria M.
Updated over a week ago

The police pulled me over and asked for vehicle documents, what should I do?

Written by Anna-Maria M.
Updated over a week ago

What happens if there’s an accident and I don’t notify Beast appropriately?

Written by Anna-Maria M.
Updated over a week ago

I accidentally lost or destroyed the accessories in the vehicle, what do I do?

Written by Anna-Maria M.
Updated over a week ago

What do I do if my rented Tesla suddenly becomes completely unresponsive?

Vehicle Unresponsive

Written by Anna-Maria M.
Updated over a week ago

Charging

How to charge a Tesla?

Written by Anna-Maria M.
Updated over a week ago

Do I have to pay to charge a Beast vehicle?

Written by Anna-Maria M.
Updated over a week ago

What should I do if I cannot detach the charging cable from the vehicle?

Written by Anna-Maria M.
Updated over a week ago

What are the penalty fees for returning the vehicle with low battery?

Written by Anna-Maria M.
Updated over a week ago

What happens if I forget to put the charging cable or adapter in the vehicle?

Written by Anna-Maria M.
Updated over a week ago

Is there a place where I can see the locations of existing electric car chargers?

Written by Anna-Maria M.
Updated over a week ago

Do I have to fully charge the vehicle before I return it?

Written by Anna-Maria M.
Updated over a week ago

Does the vehicle come with all necessary equipment for charging?

Written by Anna-Maria M.
Updated over a week ago

Can I fully charge a Tesla’s battery?

Written by Anna-Maria M.
Updated over a week ago

I want to charge the vehicle at home with a home charger, what should I know?

Written by Anna-Maria M.
Updated over a week ago

Can I charge someone else's vehicle with the charging card in the Beast?

Written by Anna-Maria M.
Updated over a week ago

Parking

Where can I park?

Written by Anna-Maria M.
Updated over a week ago

Can I park in underground parking lots?

Written by Anna-Maria M.
Updated over a week ago

What happens if I parked the vehicle in a paid parking lot but did not pay the parking fee on time?

Written by Anna-Maria M.
Updated over a week ago

Cleaning & Washing

Do I have to return the vehicle clean?

Cleaning & Washing

Written by Anna-Maria M.
Updated over a week ago

Can I take the Beast vehicle to an automatic car washing station?

Cleaning & Washing

Written by Anna-Maria M.
Updated over a week ago

Can I wash the vehicle in a manual car wash station during winter?

Cleaning & Washing

Written by Anna-Maria M.
Updated over a week ago

Towing

Do I need an additional adapter to tow a trailer?

Written by Anna-Maria M.
Updated over a week ago

Can I tow a trailer?

Written by Anna-Maria M.
Updated over a week ago

Can I tow another car with a Beast vehicle or can someone tow my rented vehicle?

Written by Anna-Maria M.
Updated over a week ago

Cold Season

Is there an ice scraper and a snow brush in the vehicle?

Written by Anna-Maria M.
Updated over a week ago

If there’s snow on the roof of the vehicle do I need to clean it before I start driving?

Written by Anna-Maria M.
Updated over a week ago

How do I use the ice scraper and snow brush correctly?

Written by Anna-Maria M.
Updated over a week ago

Can I use chemical products to melt the ice and snow off the vehicle?

Written by Anna-Maria M.
Updated over a week ago

How much is the vehicle's battery capacity impacted during cold season?

Written by Anna-Maria M.
Updated over a week ago

Do Beast vehicles always have appropriate tires for the season?

Written by Anna-Maria M.
Updated over a week ago

Beast Options

Can I gift Beast experiences?

Gift Cards & Beast Tokens

Written by Anna-Maria M.
Updated over a week ago

What is the maximum number of passengers for a vehicle?

Written by Anna-Maria M.
Updated over a week ago

Can I use the items in the glove box, frunk and trunk?

Written by Anna-Maria M.
Updated over a week ago

Are all Beast vehicles branded / stickered?

Branded Vehicles

Written by Anna-Maria M.
Updated over a week ago

Can I install a bike rack/holder on a Beast vehicle?

Additional Options

Written by Anna-Maria M.
Updated over a week ago

Can I remove the Aero rim covers from Model 3’s?

Written by Anna-Maria M.
Updated over a week ago