FAQ [ENGLISH]

How does the Beast app work?

Beast Rent – available on the App Store and Google Play

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Updated over a week ago

Where can I pick up the vehicle and where can I return it to?

Pick-up & Drop-off

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Updated this week

What are Beast Bucks, how and where can I use them?

Beast Bucks – App Credit

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Will my Beast Bucks credit be used automatically when I pay for the rental?

Beast Bucks - App Credit

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Do I have to pay a deposit for the rental?

Payments

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When will my deposit be returned?

Deposit

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What is the amount of the deductible in case of an accident?

Deductible

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Where can I read the rental agreement in full?

Rental Contract

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Does the battery indicator portray actual driving range?

Driving Range

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Does Beast have any mileage restrictions?

Limits

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If I have just received my driver’s license/permit and use a "green maple leaf" or am just a young driver, can I still rent a Beast vehicle?

Age

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Can I rent a vehicle from Beast if I have a foreign driver's license?

Foreign Driver's Licenses

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Can I travel abroad with a vehicle rented from Beast?

Travelling & Foreign Countries

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Am I allowed to drive a Beast rental car in the bus lane?

Bus Lanes

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Can I listen to loud music in a Beast vehicle?

Entertainment

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Can I drive on circuit tracks and on other roads or complexes meant for motor sports?

Rules and Regulations

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Can I go drifting with a Beast vehicle?

Drift

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Does Beast have a 24/7 helpline where I can turn to with questions?

Customer Support

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Can I smoke in a Beast vehicle?

Smoking

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Can I transport pets?

Cats, Dogs & Other Animals

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Is it possible to just go on a short test drive?

Test Drives

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Is Beast affiliated with Tesla?

The More You Know

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How can I pre-book/book for future?

Pre-booking

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How long is one rental day?

Duration

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Can I cancel my booking and get money back?

Refunds

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Can I add an additional driver?

Additional Drivers

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Is the service available 24/7?

Basics

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Where do I find the car keys?

Basics

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Can I allow someone else behind the wheel during my rental?

Additional Drivers

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How should I clean the center console screen?

Basics

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During what time periods can I receive and return the vehicle?

Pick-Up & Drop-Off

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What is autopilot?

Autopilot, Enhanced vs Full Self-Driving Capability

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How do I activate autopilot?

Autopilot

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Can I activate autopilot while driving in the city?

Autopilot

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Can I charge my phone in the car?

Basics

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Can I charge my laptop in the car?

Basics

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Can I deactivate traction control on the vehicle?

Basics

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How can I pay for the rental?

Basics

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I left the windows of the vehicle open, will they close themselves?

Basics

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What is Beast's position and fines for driving under the influence (DUI)?

DUI

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The vehicle got damaged during the rental, does insurance cover all damages?

Damages and Insurance

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The tire got damaged, what is the amount of contractual penalty?

Tire Damages

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The rim(s) got damaged, how do I cover the repair costs?

Rim Damages

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What happens if I cheat the identification process or impose as someone else?

Identity Fraud

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I forgot my stuff in the car, but already ended the rental. What should I do to get my things back?

Forgotten items

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What happens if I don’t manage to return the vehicle on time?

Late Returns

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I discovered a damage on the vehicle that I didn’t cause, how should I proceed?

Damages

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I think I got a speeding ticket through a speed camera, what should I do?

Fines

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What should I do when I get a flat tire?

Road Assistance

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What happens if the vehicle breaks down and I get stuck on the road and need assistance?

Road Assistance

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I forgot something in the car, how do I get my things back?

Forgotten Items

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What do I do if I lost one of the vehicle’s charging cards?

What To Do

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Updated over a week ago

I drained the vehicle’s battery completely, what should I do now?

What To Do

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What do I do if the vehicle is out of windshield washer fluid?

Windshield Wiper Fluid

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Updated over a week ago

The police pulled me over and asked for vehicle documents, what should I do?

Car Documents

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Updated over a week ago

What happens if there’s an accident and I don’t notify Beast appropriately?

What To Do

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Updated over a week ago

I accidentally lost or destroyed the accessories in the vehicle, what do I do?

Accessories

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What do I do if my rented Tesla suddenly becomes completely unresponsive?

Vehicle Unresponsive

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How to charge a Tesla?

Charging

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Do I have to pay to charge a Beast vehicle?

Charging

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What should I do if I cannot detach the charging cable from the vehicle?

Charging

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Updated over a week ago

What are the penalty fees for returning the vehicle with low battery?

Charging

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Updated over a week ago

What happens if I forget to put the charging cable or adapter in the vehicle?

Charging

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Is there a place where I can see the locations of existing electric car chargers?

Charging

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Do I have to fully charge the vehicle before I return it?

Charging

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Does the vehicle come with all necessary equipment for charging?

Charging

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Can I fully charge a Tesla’s battery?

Charging

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I want to charge the vehicle at home with a home charger, what should I know?

Charging

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Can I charge someone else's vehicle with the charging card in the Beast?

Charging

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Updated over a week ago

Where can I park?

Parking

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Updated over a week ago

Can I park in underground parking lots?

Parking

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Updated over a week ago

What happens if I parked the vehicle in a paid parking lot but did not pay the parking fee on time?

Parking Fines

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Updated over a week ago

Do I have to return the vehicle clean?

Cleaning & Washing

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Updated over a week ago

Can I take the Beast vehicle to an automatic car washing station?

Cleaning & Washing

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Updated over a week ago

Can I wash the vehicle in a manual car wash station (such as SmartWash, Aqua or others) during winter?

Cleaning & Washing

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Updated over a week ago

Do I need an additional adapter to tow a trailer?

Towing Adapter

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Updated over a week ago

Can I tow a trailer?

Towing

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Can I tow another car with a Beast vehicle?

Towing

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Updated over a week ago

Can someone else tow a Beast vehicle?

Towing

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Updated over a week ago

Is there an ice scraper and a snow brush in the vehicle?

Cold Season

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Updated over a week ago

If there’s snow on the roof of the vehicle do I need to clean it before I start driving?

Cold Season

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Updated over a week ago

How do I use the ice scraper and snow brush correctly?

Cold Season

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Updated over a week ago

Can I use chemical products to melt the ice and snow off the vehicle?

Cold Season

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Updated over a week ago

How much is the vehicle's battery capacity impacted during cold season?

Cold Season

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Updated over a week ago

Do Beast vehicles always have appropriate tires for the season?

Tires

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Updated over a week ago

Can I gift Beast experiences?

Gift Cards & Beast Tokens

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Updated over a week ago

What is the maximum number of passengers for a vehicle?

Beast Options

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Updated over a week ago

Is there an option to have a child/booster seat in a Beast?

Additional Options

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Updated over a week ago

Do the child/booster seats offered by Beast have ISOFIX points?

Additional Options

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Updated over a week ago

Can I use the items in the glove box?

Glove Box

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Updated over a week ago

Are all Beast vehicles branded / stickered?

Branded Vehicles

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Updated over a week ago

Can I use the items in the frunk & trunk?

Additional Items

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Updated over a week ago

I am coming to the pick-up with my personal car, where can I leave it?

Additional Options

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Updated over a week ago

Can I install a bike rack/holder on a Beast vehicle?

Additional Options

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Updated over a week ago

Can I remove the Aero rim covers from Model 3’s?

Aero rims

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Updated over a week ago