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FAQ [ENGLISH]
The More You Know
Can I transfer my Beast Bucks?
Am I allowed to have more than one user on the platform?
Can I have an quick overview of possible penalties and fines?
Where can I read the rental agreement in full?
Can I cancel a pre-booking?
How does the Beast app work?
Where can I pick up the vehicle and where can I return it to?
What are Beast Bucks, how and where can I use them?
Will my Beast Bucks credit be used automatically when I pay for the rental?
Do I have to pay a deposit for the rental?
When will my deposit be returned?
What is the amount of the deductible in case of an accident?
Does the battery indicator portray actual driving range?
Does Beast have any mileage restrictions?
If I have just received my driver’s license/permit and use a "green maple leaf" or am just a young driver, can I still rent a Beast vehicle?
Can I rent a vehicle from Beast if I have a foreign driver's license?
Can I travel abroad with a vehicle rented from Beast?
Am I allowed to drive a Beast rental car in the bus lane?
Can I listen to loud music in a Beast vehicle?
Can I drive on circuit tracks and on other roads or complexes meant for motor sports?
Can I go drifting with a Beast vehicle?
Does Beast have a customer support number I can call?
Can I smoke in a Beast vehicle?
Can I transport pets?
Is it possible to just go on a short test drive?
Is Beast affiliated with Tesla?
How long is one rental day?
Can I cancel my booking and get money back?
Why can't I open the glovebox?
Is the service available 24/7?
Where do I find the car keys?
Can I allow someone else behind the wheel during my rental?
How should I clean the center console screen?
During what times can I pick-up and return the vehicle?
How do I activate autopilot?
What is autopilot?
Can I activate autopilot while driving in the city?
Can I charge my phone in the car?
Can I charge my laptop in the car?
Can I deactivate traction control on the vehicle?
How can I pay for the rental?
I left the windows of the vehicle open, will they close themselves?
What is Beast's position and fines for driving under the influence (DUI)?
The vehicle got damaged during the rental, does insurance cover all damages?
The tire got damaged, what is the amount of contractual penalty?
The rim(s) got damaged, how do I cover the repair costs?
What happens if I cheat the identification process or impose as someone else?
I forgot my stuff in the car, but already ended the rental. What should I do to get my things back?
What happens if I don’t manage to return the vehicle on time?
I discovered a damage on the vehicle that I didn’t cause, how should I proceed?
I think I got a speeding ticket through a speed camera, what should I do?
What should I do when I get a flat tire?
What happens if the vehicle breaks down and I get stuck on the road and need assistance?
I forgot something in the car, how do I get my things back?
What do I do if I lost one of the vehicle’s charging cards or chips?
I drained the vehicle’s battery completely, what should I do now?
What do I do if the vehicle is out of windshield washer fluid?
The police pulled me over and asked for vehicle documents, what should I do?
What happens if there’s an accident and I don’t notify Beast appropriately?
I accidentally lost or destroyed the accessories in the vehicle, what do I do?
What do I do if my rented Tesla suddenly becomes completely unresponsive?
How to charge a Tesla?
Do I have to pay to charge a Beast vehicle?
What should I do if I cannot detach the charging cable from the vehicle?
What are the penalty fees for returning the vehicle with low battery?
What happens if I forget to put the charging cable or adapter in the vehicle?
Is there a place where I can see the locations of existing electric car chargers?
Do I have to fully charge the vehicle before I return it?
Does the vehicle come with all necessary equipment for charging?
Can I fully charge a Tesla’s battery?
I want to charge the vehicle at home with a home charger, what should I know?
Can I charge someone else's vehicle with the charging card in the Beast?
Is there an ice scraper and a snow brush in the vehicle?
If there’s snow on the roof of the vehicle do I need to clean it before I start driving?
How do I use the ice scraper and snow brush correctly?
Can I use chemical products to melt the ice and snow off the vehicle?
How much is the vehicle's battery capacity impacted during cold season?
Do Beast vehicles always have appropriate tires for the season?