Go to Beast
All Collections
FAQ [ENGLISH]
FAQ [ENGLISH]
The More You Know
92 articles in this collection
Written by
Anna-Maria M.,
Rain,
and
Markus
Can I transfer my Beast Bucks?
Written by
Markus
Updated over a week ago
Am I allowed to have more than one user on the platform?
Written by
Rain
Updated over a week ago
Can I have an quick overview of possible penalties and fines?
Written by
Rain
Updated over a week ago
Where can I read the rental agreement in full?
Written by
Rain
Updated over a week ago
Can I cancel a pre-booking?
Written by
Markus
Updated over a week ago
Frequently Asked Questions
How does the Beast app work?
Beast Rent – available on the App Store and Google Play
Written by
Anna-Maria M.
Updated over a week ago
Where can I pick up the vehicle and where can I return it to?
Pick-up & Drop-off
Written by
Anna-Maria M.
Updated over a week ago
What are Beast Bucks, how and where can I use them?
Beast Bucks – App Credit
Written by
Anna-Maria M.
Updated over a week ago
Will my Beast Bucks credit be used automatically when I pay for the rental?
Beast Bucks - App Credit
Written by
Anna-Maria M.
Updated over a week ago
Do I have to pay a deposit for the rental?
Payments
Written by
Anna-Maria M.
Updated over a week ago
When will my deposit be returned?
Deposit
Written by
Anna-Maria M.
Updated over a week ago
What is the amount of the deductible in case of an accident?
Deductible
Written by
Anna-Maria M.
Updated over a week ago
Does the battery indicator portray actual driving range?
Driving Range
Written by
Anna-Maria M.
Updated over a week ago
Does Beast have any mileage restrictions?
Limits
Written by
Anna-Maria M.
Updated over a week ago
If I have just received my driver’s license/permit and use a "green maple leaf" or am just a young driver, can I still rent a Beast vehicle?
Age
Written by
Anna-Maria M.
Updated over a week ago
Can I rent a vehicle from Beast if I have a foreign driver's license?
Foreign Driver's Licenses
Written by
Anna-Maria M.
Updated over a week ago
Can I travel abroad with a vehicle rented from Beast?
Travelling & Foreign Countries
Written by
Anna-Maria M.
Updated today
Am I allowed to drive a Beast rental car in the bus lane?
Bus Lanes
Written by
Anna-Maria M.
Updated over a week ago
Can I listen to loud music in a Beast vehicle?
Entertainment
Written by
Anna-Maria M.
Updated over a week ago
Can I drive on circuit tracks and on other roads or complexes meant for motor sports?
Rules and Regulations
Written by
Anna-Maria M.
Updated over a week ago
Can I go drifting with a Beast vehicle?
Drift
Written by
Anna-Maria M.
Updated over a week ago
Does Beast have a customer support number I can call?
Customer Support
Written by
Anna-Maria M.
Updated over a week ago
Can I smoke in a Beast vehicle?
Smoking
Written by
Anna-Maria M.
Updated over a week ago
Can I transport pets?
Cats, Dogs & Other Animals
Written by
Anna-Maria M.
Updated over a week ago
Is it possible to just go on a short test drive?
Test Drives
Written by
Anna-Maria M.
Updated over a week ago
Is Beast affiliated with Tesla?
The More You Know
Written by
Anna-Maria M.
Updated over a week ago
Basics
How long is one rental day?
Duration
Written by
Anna-Maria M.
Updated over a week ago
Can I cancel my booking and get money back?
Refunds
Written by
Anna-Maria M.
Updated over a week ago
Is the service available 24/7?
Basics
Written by
Anna-Maria M.
Updated over a week ago
Where do I find the car keys?
Basics
Written by
Anna-Maria M.
Updated over a week ago
Can I allow someone else behind the wheel during my rental?
Additional Drivers
Written by
Anna-Maria M.
Updated over a week ago
How should I clean the center console screen?
Basics
Written by
Anna-Maria M.
Updated over a week ago
During what times can I pick-up and return the vehicle?
Pick-Up & Drop-Off
Written by
Anna-Maria M.
Updated over a week ago
How do I activate autopilot?
Autopilot
Written by
Anna-Maria M.
Updated over a week ago
What is autopilot?
Autopilot, Enhanced vs Full Self-Driving Capability
Written by
Anna-Maria M.
Updated over a week ago
Can I activate autopilot while driving in the city?
Autopilot
Written by
Anna-Maria M.
Updated over a week ago
Can I charge my phone in the car?
Basics
Written by
Anna-Maria M.
Updated over a week ago
Can I charge my laptop in the car?
Basics
Written by
Anna-Maria M.
Updated over a week ago
Can I deactivate traction control on the vehicle?
Basics
Written by
Anna-Maria M.
Updated over a week ago
How can I pay for the rental?
Basics
Written by
Anna-Maria M.
Updated over a week ago
I left the windows of the vehicle open, will they close themselves?
Basics
Written by
Anna-Maria M.
Updated over a week ago
What is Beast's position and fines for driving under the influence (DUI)?
DUI
Written by
Anna-Maria M.
Updated over a week ago
The vehicle got damaged during the rental, does insurance cover all damages?
Damages and Insurance
Written by
Anna-Maria M.
Updated over a week ago
The tire got damaged, what is the amount of contractual penalty?
Tire Damages
Written by
Anna-Maria M.
Updated over a week ago
The rim(s) got damaged, how do I cover the repair costs?
Rim Damages
Written by
Anna-Maria M.
Updated over a week ago
What happens if I cheat the identification process or impose as someone else?
Identity Fraud
Written by
Anna-Maria M.
Updated over a week ago
What do I do?
I forgot my stuff in the car, but already ended the rental. What should I do to get my things back?
Forgotten items
Written by
Anna-Maria M.
Updated over a week ago
What happens if I don’t manage to return the vehicle on time?
Late Returns
Written by
Anna-Maria M.
Updated over a week ago
I discovered a damage on the vehicle that I didn’t cause, how should I proceed?
Damages
Written by
Anna-Maria M.
Updated over a week ago
I think I got a speeding ticket through a speed camera, what should I do?
Fines
Written by
Anna-Maria M.
Updated over a week ago
What should I do when I get a flat tire?
Road Assistance
Written by
Anna-Maria M.
Updated over a week ago
What happens if the vehicle breaks down and I get stuck on the road and need assistance?
Road Assistance
Written by
Anna-Maria M.
Updated over a week ago
I forgot something in the car, how do I get my things back?
Forgotten Items
Written by
Anna-Maria M.
Updated over a week ago
What do I do if I lost one of the vehicle’s charging cards or chips?
What To Do
Written by
Anna-Maria M.
Updated over a week ago
I drained the vehicle’s battery completely, what should I do now?
What To Do
Written by
Anna-Maria M.
Updated over a week ago
What do I do if the vehicle is out of windshield washer fluid?
Windshield Wiper Fluid
Written by
Anna-Maria M.
Updated over a week ago
The police pulled me over and asked for vehicle documents, what should I do?
Car Documents
Written by
Anna-Maria M.
Updated over a week ago
What happens if there’s an accident and I don’t notify Beast appropriately?
What To Do
Written by
Anna-Maria M.
Updated over a week ago
I accidentally lost or destroyed the accessories in the vehicle, what do I do?
Accessories
Written by
Anna-Maria M.
Updated over a week ago
What do I do if my rented Tesla suddenly becomes completely unresponsive?
Vehicle Unresponsive
Written by
Anna-Maria M.
Updated over a week ago
Charging
How to charge a Tesla?
Charging
Written by
Anna-Maria M.
Updated over a week ago
Do I have to pay to charge a Beast vehicle?
Charging
Written by
Anna-Maria M.
Updated over a week ago
What should I do if I cannot detach the charging cable from the vehicle?
Charging
Written by
Anna-Maria M.
Updated over a week ago
What are the penalty fees for returning the vehicle with low battery?
Charging
Written by
Anna-Maria M.
Updated over a week ago
What happens if I forget to put the charging cable or adapter in the vehicle?
Charging
Written by
Anna-Maria M.
Updated over a week ago
Is there a place where I can see the locations of existing electric car chargers?
Charging
Written by
Anna-Maria M.
Updated over a week ago
Do I have to fully charge the vehicle before I return it?
Charging
Written by
Anna-Maria M.
Updated over a week ago
Does the vehicle come with all necessary equipment for charging?
Charging
Written by
Anna-Maria M.
Updated over a week ago
Can I fully charge a Tesla’s battery?
Charging
Written by
Anna-Maria M.
Updated over a week ago
I want to charge the vehicle at home with a home charger, what should I know?
Charging
Written by
Anna-Maria M.
Updated over a week ago
Can I charge someone else's vehicle with the charging card in the Beast?
Charging
Written by
Anna-Maria M.
Updated over a week ago
Parking
Where can I park?
Parking
Written by
Anna-Maria M.
Updated over a week ago
Can I park in underground parking lots?
Parking
Written by
Anna-Maria M.
Updated over a week ago
What happens if I parked the vehicle in a paid parking lot but did not pay the parking fee on time?
Parking Fines
Written by
Anna-Maria M.
Updated over a week ago
Cleaning & Washing
Do I have to return the vehicle clean?
Cleaning & Washing
Written by
Anna-Maria M.
Updated over a week ago
Can I take the Beast vehicle to an automatic car washing station?
Cleaning & Washing
Written by
Anna-Maria M.
Updated over a week ago
Can I wash the vehicle in a manual car wash station during winter?
Cleaning & Washing
Written by
Anna-Maria M.
Updated over a week ago
Towing
Do I need an additional adapter to tow a trailer?
Towing Adapter
Written by
Anna-Maria M.
Updated over a week ago
Can I tow a trailer?
Towing
Written by
Anna-Maria M.
Updated over a week ago
Can I tow another car with a Beast vehicle or can someone tow my rented vehicle?
Towing
Written by
Anna-Maria M.
Updated over a week ago
Cold Season
Is there an ice scraper and a snow brush in the vehicle?
Cold Season
Written by
Anna-Maria M.
Updated over a week ago
If there’s snow on the roof of the vehicle do I need to clean it before I start driving?
Cold Season
Written by
Anna-Maria M.
Updated over a week ago
How do I use the ice scraper and snow brush correctly?
Cold Season
Written by
Anna-Maria M.
Updated over a week ago
Can I use chemical products to melt the ice and snow off the vehicle?
Cold Season
Written by
Anna-Maria M.
Updated over a week ago
How much is the vehicle's battery capacity impacted during cold season?
Cold Season
Written by
Anna-Maria M.
Updated over a week ago
Do Beast vehicles always have appropriate tires for the season?
Tires
Written by
Anna-Maria M.
Updated over a week ago
Beast Options
Can I gift Beast experiences?
Gift Cards & Beast Tokens
Written by
Anna-Maria M.
Updated over a week ago
What is the maximum number of passengers for a vehicle?
Beast Options
Written by
Anna-Maria M.
Updated over a week ago
Can I use the items in the glove box, frunk and trunk?
Glove Box
Written by
Anna-Maria M.
Updated over a week ago
Are all Beast vehicles branded / stickered?
Branded Vehicles
Written by
Anna-Maria M.
Updated over a week ago
Can I install a bike rack/holder on a Beast vehicle?
Additional Options
Written by
Anna-Maria M.
Updated over a week ago
Can I remove the Aero rim covers from Model 3’s?
Aero rims
Written by
Anna-Maria M.
Updated over a week ago