FAQ [ENGLISH]

The More You Know

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Written by Anna-Maria M.
Frequently Asked Questions

How does the Beast app work?

Beast Rent – available on the App Store and Google Play
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Where can I pick up the vehicle and where can I return it to?

Pick-up & Drop-off
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What are Beast Bucks, how and where can I use them?

Beast Bucks – App Credit
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Will my Beast Bucks credit be used automatically when I pay for the rental?

Beast Bucks - App Credit
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Do I have to pay a deposit for the rental?

Payments
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When will my deposit be returned?

Deposit
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What is the amount of the deductible in case of an accident?

Deductible
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Where can I read the rental agreement in full?

Terms and Conditions
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Does the battery indicator portray actual driving range?

Driving Range
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If I have just received my driver’s license/permit and use a "green maple leaf" or am just a young driver, can I still rent a Beast vehicle?

Age
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Can I rent a vehicle from Beast if I have a foreign driver's license?

Foreign Driver's Licenses
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Can I travel abroad with a vehicle rented from Beast?

Travelling & Foreign Countries
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Am I allowed to drive a Beast rental car in the bus lane?

Bus Lanes
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Can I listen to loud music in a Beast vehicle?

Entertainment
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Can I drive on circuit tracks and on other roads or complexes meant for motor sports?

Rules and Regulations
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Can I go drifting with a Beast vehicle?

Drift
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Does Beast have a 24/7 helpline where I can turn to with questions?

Customer Support
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Can I smoke in a Beast vehicle?

Smoking
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Can I transport pets?

Cats, Dogs & Other Animals
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Is it possible to just go on a short test drive?

Test Drives
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Is Beast affiliated with Tesla?

The More You Know
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Basics

How long is one rental day?

Duration
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Can I cancel my booking and get money back?

Refunds
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Is the service available 24/7?

Basics
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Where do I find the car keys?

Basics
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Can I allow someone else behind the wheel during my rental?

Additional Drivers
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How should I clean the center console screen?

Basics
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During what times can I pick-up and return the vehicle?

Pick-Up & Drop-Off
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How do I activate autopilot?

Autopilot
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What is autopilot?

Autopilot, Enhanced vs Full Self-Driving Capability
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Can I activate autopilot while driving in the city?

Autopilot
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Can I charge my phone in the car?

Basics
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Can I charge my laptop in the car?

Basics
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Can I deactivate traction control on the vehicle?

Basics
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I left the windows of the vehicle open, will they close themselves?

Basics
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What is Beast's position and fines for driving under the influence (DUI)?

DUI
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The vehicle got damaged during the rental, does insurance cover all damages?

Damages and Insurance
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The tire got damaged, what is the amount of contractual penalty?

Tire Damages
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The rim(s) got damaged, how do I cover the repair costs?

Rim Damages
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What happens if I cheat the identification process or impose as someone else?

Identity Fraud
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What do I do?

I forgot my stuff in the car, but already ended the rental. What should I do to get my things back?

Forgotten items
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What happens if I don’t manage to return the vehicle on time?

Late Returns
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I discovered a damage on the vehicle that I didn’t cause, how should I proceed?

Damages
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I think I got a speeding ticket through a speed camera, what should I do?

Fines
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What should I do when I get a flat tire?

Road Assistance
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What happens if the vehicle breaks down and I get stuck on the road and need assistance?

Road Assistance
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I forgot something in the car, how do I get my things back?

Forgotten Items
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What do I do if I lost one of the vehicle’s charging cards?

What To Do
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I drained the vehicle’s battery completely, what should I do now?

What To Do
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What do I do if the vehicle is out of windshield washer fluid?

Windshield Wiper Fluid
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The police pulled me over and asked for vehicle documents, what should I do?

Car Documents
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What happens if there’s an accident and I don’t notify Beast appropriately?

What To Do
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I accidentally lost or destroyed the accessories in the vehicle, what do I do?

Accessories
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What do I do if my rented Tesla suddenly becomes completely unresponsive?

Vehicle Unresponsive
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