Guide to Receiving OTP and Verification Codes from Baji
Dear Customer, this article will help you locate One-Time Passwords (OTP) and verification codes sent by Baji Live.
New Rule: Verification Codes Are Now Sent via WhatsApp
For your convenience, Baji Live's number verification and 'Forgot Password' OTPs (temporary passwords) are now sent to the WhatsApp account registered with your phone number.
So, if you requested a code via your phone number, please check your WhatsApp account first.
If You Don't Receive a Code on Your Phone Number
If you request an OTP code via your phone number, the code may be sent to either of the following two places:
WhatsApp Inbox: Check the WhatsApp account opened on your registered number (this is now the primary channel).
SMS Inbox: The code may also be sent directly to your phone's default messaging app (SMS Inbox). (Right now, this method is off)
What to Do If You Don't Receive the Code
OTP will be sent to the WhatsApp account linked to your registered phone number.
Please check your WhatsApp inbox.
Make sure your phone has a stable internet connection.
Wait at least 15–30 minutes before trying again, as message delivery may be delayed.
Try using a different device or browser.
You can request a password reset a maximum of 5 times per day.
Ensure that your registered phone number has been verified.
If WhatsApp is not installed or activated on your registered number, please create and set up a WhatsApp account for that number.
If You Requested a Code via Email
If you requested an OTP (temporary password) via email, all types of verification codes are now sent to the Promotions folder of your inbox.
What to Do If You Don't Receive the Code
If you don't find the code in your Promotions folder, please follow these steps:
Check your email's Spam folder.
Refresh your email inbox.
For Teletalk (+015) Number Users
Teletalk's operator system has completely blocked Baji's SMS service as spam. As a result, no code will arrive in the SMS inbox for Teletalk numbers — it will only arrive via WhatsApp.
If the Code Doesn't Arrive via WhatsApp Either (for Teletalk Numbers)
You will need to contact us by email to add a new or alternative number to your account.
Email us at: support.bd@baji.live
Subject line: Code Not Getting in Teletalk Number (+015)
Please include the following in your email:
Username
Full Name
Date of Birth
Current Phone Number
New Number to be Added
Reason for the Change
Our team will verify your information and arrange to add the new number to your account as quickly as possible.
How to Create a WhatsApp Account
If you don't have a WhatsApp account set up on your registered phone number, you may have trouble receiving the code.
Click here to learn how to create a WhatsApp account.
Watch the full video to get your forgotten password or verification code.