There are a few possible reasons:
i) Incorrect username or password. The password should have at least 6 characters which must consist of letters (a-z) and numbers (0-9) and it is case sensitive. If this problem persists, please reset your account password. (you may refer here on how to reset password)
ii) Inactive account - account locked due to multiple unsuccessful password attempts.
iii) Account suspended due to:
- Failure to verify your account information, including date of birth, phone number and email address before making a withdrawal.
- Duplicate account.
- Abnormal behavior of the account.
If your account has been locked, please contact our 24/7 customer support team for assistance.