Using Penji

Thank you to the thousands of customers who have allowed us to be a part of their team and be a part of their success stories.

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41 articles in this collection
Written by Alan W.

How to delete a project

Make a mistake? No worries. Let's remove that project for you.
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Written by Alan W.
Updated over a week ago

How to move an active project to on-hold

From active to on-hold
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Written by Alan W.
Updated over a week ago

Why aren’t my projects moving by itself?

Communication is key. Here's why your projects aren't moving along as fast as you'd like.
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Written by Alan W.
Updated over a week ago

How will I be communicating with your designers?

Communication between you and your designer.
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Written by Alan W.
Updated over a week ago

Can all of my projects be worked on at the same time?

Update on our delivery time frame.
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Written by Alan W.
Updated over a week ago

I have a lot of smaller projects, how will Penji be able to handle these types of requests?

Smaller projects are no sweat. All projects are still delivered the same.
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Written by Alan W.
Updated over a week ago

Are you working with the same designer each / every project?

The benefits of working with a team of designers.
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Written by Alan W.
Updated over a week ago

What do you do to vet designers? Do they meet certain criteria?

How we hire.
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Written by Alan W.
Updated over a week ago

Do you work in Sketch?

We work with Figma, Adobe XD, and traditional PSD files.
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Written by Alan W.
Updated over a week ago

Do we share designer portfolios?

Designer portfolios and more.
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Written by Alan W.
Updated over a week ago

Do we offer a free trial?

15 money back guarantee. We do not offer free trials.
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Written by Alan W.
Updated over a week ago

Can you work with any third party services?

Penji's stance on third party apps.
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Written by Alan W.
Updated this week

Does your company offer a Slack integration?

Slack? We got it.
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Written by Alan W.
Updated over a week ago

Do you create svg's?

SVG's? It's possible.
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Written by Alan W.
Updated over a week ago

Is there a limit on how many revisions I can submit per project?

Just like our service, there is no limit to how many revisions you can ask for.
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Written by Alan W.
Updated over a week ago

How do I know when my design project is completed?

Notice of when your projects are complete.
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Written by Alan W.
Updated over a week ago

What is the maximum number of updates I can expect in one day?

What your daily output looks like.
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Written by Alan W.
Updated over a week ago

What are your working hours?

Penji's hours of operation.
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Written by Alan W.
Updated over a week ago

How quick is your turnaround time?

Turnaround time per project
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Written by Alan W.
Updated over a week ago

Can I transfer my account to someone else?

Here's how to transfer your account to another person.
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Written by Alan W.
Updated over a week ago

Do you have a W-9?

This is primarily for accounting purposes.
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Written by Alan W.
Updated over a week ago

Why do I receive updates outside my traditional working hours?

Working hours further explained
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Written by Alan W.
Updated over a week ago

Creating a project on Penji

Let's get you some designs.
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Written by Alan W.
Updated over a week ago

What is the size limit for uploading files?

Size limit
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Written by Alan W.
Updated over a week ago

Receiving email notifications from Penji

Limiting email notifications in Penji
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Written by Alan W.
Updated over a week ago

Reset your password

Password reset
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Written by Alan W.
Updated over a week ago

How do I create a brand?

This will help us understand your brand/company better
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Written by Alan W.
Updated over a week ago

Adding New Team Member to Penji

Adding your team to Penji.
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Written by Alan W.
Updated over a week ago

How do I update my credit card information?

Updating your CC
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Written by Alan W.
Updated over a week ago

How do I update/change my email?

Updating or changing your email.
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Written by Alan W.
Updated over a week ago

How do revisions work?

Revisions. They happen.
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Written by Alan W.
Updated over a week ago

How to move a completed project back to your active queue

Complete to active
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Written by Alan W.
Updated over a week ago

My project is taking longer than expected. How can I expedite my project?

Is your project taking longer than usual?
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Written by Alan W.
Updated over a week ago

What happens if I don't like my design?

Don't like your design? That's ok. Here's how to fix it.
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Written by Alan W.
Updated over a week ago

How do I upgrade my account?

Upgrading my account
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Written by Alan W.
Updated over a week ago

How Web/App Design Works inside of Penji.

Web and app design
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Written by Alan W.
Updated over a week ago

Why can't I log in to my account?

Having trouble logging in?
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Written by Alan W.
Updated over a week ago

How do I download my designs?

Downloading your project deliverables.
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Written by Alan W.
Updated over a week ago

Is there a limit on how many revisions I can submit per project?

Revision limit?
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Written by Alan W.
Updated over a week ago

How do I organize/manage my project queue?

Managing your queue
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Written by Alan W.
Updated over a week ago

I need multiple variations for my design project. How many variations do you normally submit?

Need more than one?
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Written by Alan W.
Updated over a week ago