Omni-Channel Inbox
Guides on how to use the Whippy Inbox product.
By Maria1 author68 articles
- Search Messages Within a Conversation
- Search for a Conversation in Whippy
- Search Conversations by Phone Number
- Search Conversations by Contact Name
- Search Conversations by Message Keyword
- Global Search and Keyboard Shortcuts
- Filter Conversations by Status
- Filter Conversations by Assigned User
- Filter Scheduled Messages
- Navigating the Omnichannel Inbox
- All Calls View and Filters in Whippy
- Filter Conversations in the Omnichannel Inbox
- Understanding Conversations in Whippy
- Close and Reopen Conversations in Whippy
- Mark Conversations as Unread in Whippy
- Assigning Conversations in Whippy
- Ghosted Conversations in Whippy
- Download or Export Conversations in Whippy
- View the Activities Tab in a Conversation
- Attachment File Size Limits
- Managing Attachments in Whippy
- Edit a Contact Profile and Manage Contact Notes from a Conversation
- Editing a Contact in Whippy
- Changing the Language of a Contact in Whippy
- Viewing Campaigns Associated with a Contact
- Viewing Conversations by Channel
- See when a Contact is Typing in a Whippy Conversation
- Use Emojis in the Message Editor
- Internal Conversation Notes and Teammate Mentions
- Use Message Variables in the Message Editor
- Creating SMS Message Templates in the Omni-Channel Inbox
- Template Permissions for SMS Templates in Whippy
- Using an SMS Template in Whippy
- Updating an SMS Template in Whippy
- Using a Message Template in an Email in Whippy
- Create and Manage Signatures
- Using Message Translation in Whippy
- Create and Send a Review Request in Whippy
- Scheduled Messaging in Whippy
- Filter Scheduled Messages in the Omni-Channel Inbox
- Create and Manage Signatures
- Send Attachments in Whippy
- Send Images in Whippy Conversations
- Forward a Message in Whippy
- Copy a Message in a Conversation
- Delete Messages from a Conversation in Whippy
- Hiding and Showing Messages in a Conversation in Whippy
- Sharing a Link in a Message
- Understanding Link Tracking in Whippy
- User-Specific Conversation View in the Inbox
- Agent-Specific View in the Omnichannel Inbox
- Why Messages Are Flagged as Spam and How to Avoid It
- FAQs About Carrier Filtering
- SMS Filtering: What It Is and How It Works
- Preventing Your Messages From Being Filtered by Phone Carriers
- Message Rejected by Recipient Carrier
- SMS Messages Show “Delivered” but Aren’t Being Received
- Message Not Delivered or Delayed
- Carrier Deemed Destination Number as Invalid
- Message Is Cut-Off or Incomplete
- Phone Number Spoofing
- Understanding 10DLC (10-Digit Long Code)
- U.S. SMS Regulations (2023–2026) and What You Need to Know
- Importing an SMS Template in Whippy
- Emojis in Whippy: How They Work and Credit Costs
- Advanced Email Sending Options in Whippy
- Create and Customize a Shareable Tracked Link in Whippy
- SMS Quiet Hours Explained: Timing, Time Zones, and Common Issues