Connect Gong so Coworker can reason about your customer conversations. Gong is admin-connected with an access key pair.
What Coworker can do with Gong
Index calls, participants, trackers, topics and scorecard outcomes
Produce one report per customer account with call activity: who met whom, how often, talk-time balance, topics and trackers discussed, and scorecard outcomes, with brief transcript excerpts for color — never full transcripts
Receive real-time freshness signals through webhooks
Reports follow the Gong connection's access policy, scoped to your configured revenue-team audience.
Before you start
You must be a Coworker Network Admin
You need a Gong access key ID and access key secret
You need to know your Gong regional/API base URL
Connect as an admin
Open Data Sources from the admin settings in Coworker and select Gong.
Enter the access key ID, access key secret, and select your regional base URL.
Save.
Set up Gong Automation Rules to deliver webhook events (see below).
Connect as a member
Gong has no per-user connection flow. One admin credential covers the organization.
Set up Gong Automation Rules
This step is required for Coworker to receive call transcripts from Gong in real time as calls are completed. Without it, new transcripts will not be delivered to Coworker automatically.
Log in to Gong and navigate to the Gong Admin Center.
Click Automation Rules in the navigation.
Click New Rule to create a new automation rule.
Configure the rule to send a webhook POST to the following URL:
https://api.coworker.ai/networks/[network]/meetings/transcripts/gong
Replace[network]with your Coworker network ID.Set the trigger so the webhook fires when a call is completed and processed.
Use the Test option at the bottom of the screen to send a test webhook event and confirm the connection is working.
Save the rule.
Good to know
Gong's own privacy rules can exclude private calls even from an admin API credential. Admin-connected means broad tenant access, not a bypass of Gong privacy.
Webhook delivery uses a separate signed-JWT verification value. It is not interchangeable with the polling API secret — when rotating one, preserve the other or one path will silently stop.