Connect your Chorus.ai account to Coworker to give your AI assistant access to your call recordings and transcripts — so you can search, summarize, and ask questions about conversations directly in Coworker.
Prerequisites
A Chorus.ai account that includes API access (available on ZoomInfo Enterprise plans)
A Chorus.ai user role with API access permission enabled — this is required to generate a token. If you're unsure, check with your Chorus.ai administrator.
Step 1: Generate your Chorus.ai API token
Chorus.ai uses an individual API token for authentication. To generate one:
Log in to your Chorus.ai account
Navigate to your Account Settings
Find the API Token section and generate a new token
Copy the token — you'll need it in the next step
⚠ Chorus scopes API results to the permissions of the token's owner.
Step 2: Connect Chorus.ai in Coworker
In Coworker, navigate to Network Manager by clicking the sliding gears icon in the top menu bar
Select Data Sources from the home page and choose Chorus.ai from the Available section
Enter your Chorus.ai API token in the field provided
Click Connect
What data is synced
Once connected, Coworker will sync the following from Chorus.ai:
Call recordings
Call transcripts
AI-generated conversation summaries and insights
Data synced is scoped to the permissions of the Chorus.ai user whose API token was used to connect.
Troubleshooting
Connection failed: Double-check that your API token was copied correctly and that your Chorus.ai role has API access permission enabled.
Missing calls or recordings: Coworker only syncs data your token's Chorus.ai user has access to. If calls are missing, check the data access permissions of the account used to generate the token.
API access not available: Chorus.ai API access is included with ZoomInfo Enterprise plans. If you don't see an API token option in your Chorus.ai settings, contact your Chorus.ai administrator to confirm your plan and enable API access for your role.