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How to connect Pendo to Coworker

Connect Pendo so Coworker can see how customers actually use your product. Pendo is admin-connected with a subscription-level integration key.

What Coworker can do with Pendo

  • Index accounts, visitors, usage events, guide interactions and NPS/poll responses

  • Produce one report per account with product activity: active visitors, feature engagement, NPS movement and guide outcomes. Quiet accounts are skipped.

  • Answer product and customer-health questions using usage data alongside CRM and support data

Reports follow the Pendo connection's access policy, scoped to your configured product/CS audience.

Before you start

  • You must be a Coworker Network Admin

  • You need a Pendo integration key at the subscription level

  • Regional tenants need their own Pendo base URL

Connect as an admin

  1. Open Data Sources from the admin settings in Coworker and select Pendo.

  2. Paste the integration key and, if you are on a regional tenant, set your Pendo base URL.

  3. Optionally set an app allowlist to narrow an otherwise organization-wide credential.

  4. Save.

Connect as a member

Pendo has no OAuth or per-user credential flow.

Good to know

  • Webhooks only signal freshness. The integration key must stay healthy for Coworker to re-fetch authoritative data.

  • Pendo webhooks are registered in the Pendo UI.

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