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How to connect Front to Coworker

Connect Front so Coworker can read your shared inbox conversations. Front is admin-connected with an API token.

What Coworker can do with Front

  • Index shared-inbox conversations from the inboxes the token can reach

  • Use email and messaging context from Front when answering questions about customers and accounts

Before you start

  • You must be a Coworker Network Admin

  • You need a Front API token with access to every inbox you intend to index

Connect as an admin

  1. Open Data Sources from the admin settings in Coworker and select Front.

  2. Paste the Front API token.

  3. Save.

Connect as a member

Front has no per-user connection flow.

Good to know

  • The token acts as the Front teammate or API client that created it. A valid but narrowly scoped token silently narrows conversation coverage — use a broadly scoped token.

  • Front does not reconstruct per-inbox permissions in Coworker. Indexed content follows your workspace's default source visibility, so confirm your visibility posture before enabling it broadly.

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