The Intercom connector lets you bring your customer support data directly into Coworker's Organizational Memory. Once connected, Coworker can search across your conversations and contact records, surface relevant support context during research, and give you a richer picture of customer interactions — all from within your Coworker workspace.
Intercom connects using individual OAuth — each user authenticates with their own Intercom account. No admin-level setup is required to connect your personal account.
Prerequisites
An active Intercom account with access to the workspace you want to connect
A Coworker account
How to Connect
In Coworker, go to Settings > Data Sources > Available. You can also connect during onboarding from the data connections screen.
Find Intercom in the connector list and click it.
Click Connect. You'll be redirected to Intercom to authorize the connection.
Sign in to your Intercom account if prompted, then click Authorize to grant Coworker access.
You'll be redirected back to Coworker. Your Intercom account is now connected.
What Coworker Can Do Once Connected
After connecting, Coworker indexes your Intercom data and you can:
Search across Intercom conversations and surface relevant support threads
Look up contact records and customer details from within Coworker
Get AI-generated summaries and answers grounded in your support history
Cross-reference Intercom data with other connected sources for a unified view of your customers
What is synced: Conversations and contact records from your connected Intercom workspace. Full attachments and media are not synced into Coworker.
Troubleshooting
I don't see Intercom in my connector list
The Intercom connector may not yet be visible in your workspace. Reach out to your Coworker admin or contact Coworker support to confirm it is enabled for your network.
I see an error when trying to authorize
If you receive an error during the Intercom authorization step, your Coworker network may not yet have the Intercom integration fully enabled. Contact Coworker support for assistance.
My Intercom data isn't appearing in Coworker
Intercom data syncs on a regular cadence after you connect. If your conversations or contacts aren't appearing, allow a short time for the initial sync to complete. If data still doesn't appear after a few hours, try disconnecting and reconnecting from Settings > Connected Data Sources. If the issue persists, contact Coworker support.
Can multiple team members each connect Intercom?
Yes. Intercom is an individual connector — each person connects their own Intercom account. Each user's data is scoped to their personal connection.