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How to connect ChurnZero to Coworker

Connect ChurnZero so Coworker can reason about customer health and success activity. ChurnZero is admin-connected with a workspace App Key.

What Coworker can do with ChurnZero

  • Read your ChurnZero accounts, contacts and customer success activity

  • Connect customer health signals to the same Customer entities your CRM, support and billing sources feed

  • Answer account questions that span success, sales and support data

Before you start

  • You must be a Coworker Network Admin

  • You need a ChurnZero App Key, the username (login email) that owns it, and your tenant base URL

Connect as an admin

  1. Open Data Sources from the admin settings in Coworker.

  2. Select ChurnZero.

  3. Enter the App Key, the owning username, and your tenant base URL.

  4. Save.

Connect as a member

ChurnZero has no per-user connection flow. One admin credential covers the workspace.

Good to know

  • All three values must agree with the same tenant. A valid key sent to the wrong regional or customer-specific base URL will not work.

  • The base URL can be the bare app URL (for example https://acme.us1app.churnzero.net) or the full API root ending in /public/v1 — Coworker appends the path if it is missing.

  • The App Key is long-lived and organization-scoped. Rotating it means replacing the workspace credential.

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