eBallot Essential Knowledge Base

Answers to commonly asked questions about your Pro or Premium account

41 articles in this collection
Written by Michael Dabrowski, Sarah Diamond, and John Saliba

The Dashboard

The Voter URL

How your voters will access their respective ballot(s)

Written by Sarah Diamond
Updated over a week ago

Ballot Classifications

Types of ballots and their definitions

Written by Sarah Diamond
Updated over a week ago

General Platform Information

Customize Your Voter Login Screen

Choose what your voters see when they visit the Voter URL

Written by Michael Dabrowski
Updated over a week ago

What Will My Voters See When They Vote?

All about the voter experience

Written by Michael Dabrowski
Updated over a week ago

Ballot Setup

Guide to Ballot Setup

The most important things to consider when setting up your ballot

Written by Michael Dabrowski
Updated over a week ago

Anonymous Voting

What does anonymous voting mean?

Written by Sarah Diamond
Updated over a week ago

The Questions Tab

How to best use the questions tab when building your ballot

Written by Sarah Diamond
Updated over a week ago

Create Candidate Profiles

How to make resumes, headshots, and bios available to your voters

Written by Sarah Diamond
Updated over a week ago

Master Ballot Settings

Guide to Master Ballot Tools

All about the Master Ballot tools: Copy Ballot, Check List, Test Ballot, Activate Ballot

Written by Michael Dabrowski
Updated over a week ago

The Check List

Use the Check List to confirm settings and ensure your ballot's completeness

Written by Sarah Diamond
Updated over a week ago

Testing Your Ballot

Perfect your vote before you launch it

Written by Michael Dabrowski
Updated over a week ago

Activate Your Ballot

Launch your ballot, live for your voters to see

Written by Sarah Diamond
Updated over a week ago

Voter Import

Guide to Uploading Your Voter List

Upload your list of voters to your account and add them to your ballots

Written by Michael Dabrowski
Updated over a week ago

How to Use Filters

Segment your voter list into groups and restrict voters to specific ballots

Written by Michael Dabrowski
Updated over a week ago

Voter Notifications

How to set the standard text for one-off emails

Written by Michael Dabrowski
Updated over a week ago

Guide to Voter Notification Emails

Send notifications to let your voters know about the vote - straight from the platform

Written by Michael Dabrowski
Updated over a week ago

Merge Fields for Email Notification Campaigns

All about what merge fields are and how to use them

Written by Michael Dabrowski
Updated over a week ago

Results & Analytics

All About Your Results & Vote Analytics

Get deeper insight about how your vote turned out.

Written by Michael Dabrowski
Updated over a week ago

Account Settings

Get More Email Campaigns

Purchase additional campaigns to send reminders to your voters.

Written by Michael Dabrowski
Updated over a week ago

Add Additional Voters to Your Account

Need more voters than what you signed up for?

Written by Michael Dabrowski
Updated over a week ago

Add Sub-Administrators to Your Account

Choose additional account administrators

Written by Michael Dabrowski
Updated over a week ago

Download Your Invoices

View and download your monthly invoices

Written by Michael Dabrowski
Updated over a week ago

Upgrade Your Account to Premium

Gain the benefits of weighted voting, question filtering, sub-administrator access, and more.

Written by Michael Dabrowski
Updated over a week ago

Edit Your Account Details

Update or alter key account details

Written by Michael Dabrowski
Updated over a week ago

I Was Kicked Out of My Account. Why?

Session timeouts are a key security mechanism

Written by Sarah Diamond
Updated over a week ago

How Do I Cancel My eBallot Essential Subscription?

Written by Michael Dabrowski
Updated over a week ago

I forgot my password to my account

Trying to log into eBallot? Here's how to reset your password

Written by Michael Dabrowski
Updated over a week ago

Information for Voters

How Do I Vote?

For voters wondering how to cast their vote

Written by Michael Dabrowski
Updated over a week ago

Review and Confirm Your Selections

How to make changes to your choices, as a voter

Written by Sarah Diamond
Updated over a week ago

I'm trying to vote and I forgot my password

If you're a voter, it’s easy to create a new password.

Written by Michael Dabrowski
Updated over a week ago

Considering a Subscription to eBallot Essential?

What languages does eBallot Essential support?

We are able to robustly support English, Spanish, French languages

Written by Michael Dabrowski
Updated over a week ago

About eBallot

Why choose eBallot as your dedicated online voting provider?

Written by Sarah Diamond
Updated over a week ago

Sign Up for eBallot Essential

It's easy to get started

Written by Michael Dabrowski
Updated over a week ago

FAQs

Why did my monthly price change?

Adding voters to your account or upgrading your account will show in your invoices

Written by John Saliba
Updated over a week ago

How to set up a proxy statement

Let voters assign someone else to vote on their behalf

Written by Michael Dabrowski
Updated over a week ago

How to send one-off emails to individual voters

Send an email to someone on your voter list

Written by Michael Dabrowski
Updated over a week ago

Does eBallot Essential support annual payments?

Written by Michael Dabrowski
Updated over a week ago

Can I replace my voters with a new list?

Written by Michael Dabrowski
Updated over a week ago

Candidate photos size requirements

Getting an error message when uploading candidate photos? Here's the fix.

Written by Michael Dabrowski
Updated over a week ago

How do ballot time zones work?

Written by Michael Dabrowski
Updated over a week ago

Can I make my subscription payment in one lump sum?

Written by Michael Dabrowski
Updated over a week ago