Employee FAQ

ZayZoon Visa® Prepaid Card

This article breaks down the ZayZoon Visa® Prepaid Card program, including card enrolment and program details

Written by Ryan Madden
Updated over a week ago

How Can I Get My Employer to Offer ZayZoon?

If we don't already have a partnership with your employer let us know!

Written by Tiffany
Updated over a week ago

Uploading more than one Proof Of Work Document using an Android device.

Written by Samantha Hovan
Updated over a week ago

Proof of Work Protocols

Acceptable Documents for Hourly Employees & Independent Contractors

Written by Rory Leigh
Updated over a week ago

Open Force: Proof Of Work Protocols

Written by Samantha Hovan
Updated over a week ago

What is Multi-Factor Authentication and why is it important?

This article explains why ZayZoon requires a One-Time Passcode to be sent via SMS or email to verify your identity

Written by Emmi Banner
Updated over a week ago

When Will My ID be Verified?

I uploaded my ID but it's not being accepted or verified!

Written by Tiffany
Updated over a week ago

What if I'm Receiving a 401 Error and Can't Sign Up?

What can you do if you receive a 401 Error when trying to sign up?

Written by Tiffany
Updated over a week ago

What is ZayZoon?

What is ZayZoon & How Does It Work?

Written by Rory Leigh
Updated over a week ago

How Much Does ZayZoon Cost? (U.S.)

How Much Does ZayZoon Charge Me?

Written by Samantha Hovan
Updated over a week ago

What are the Terms & Conditions? Privacy Policy?

Where Can I Find the ZayZoon Terms & Conditions? Privacy Policy?

Written by Rory Leigh
Updated over a week ago

How Do I Sign Up For ZayZoon?

ZayZoon is offered to employees whose employer & payroll provider are in our network

Written by Rory Leigh
Updated over a week ago

Contacting Support & Operating Hours

How Do I Reach Customer Support? Do You Have A Phone Number?

Written by Rory Leigh
Updated over a week ago

Is My Information Safe?

Is My Financial Information Safe?

Written by Samantha Hovan
Updated over a week ago

How Do I Sign Up for ZayZoon through Open Force? (U.S.)

From Open Force, How Do I Get Started With ZayZoon?

Written by Rory Leigh
Updated over a week ago

How Do I Get Money? What is a Dispersal Wallet?

Adding a dispersal Wallet is how you receive your funds!

Written by Rory Leigh
Updated over a week ago

Why can I only have $200? (U.S.)

I'm only allowed with withdraw $200 - why?

Written by Rory Leigh
Updated over a week ago

How Do I Use a Promo or Referral Code?

Step-by-Step instructions on how to redeem a promo or referral code

Written by Tiffany
Updated over a week ago

How Do I Delete or Remove A Wallet?

How Can I Remove A Wallet from my ZayZoon profile?

Written by Rory Leigh
Updated over a week ago

Navigating Your ZayZoon Dashboard

How many payouts have I taken? When was my last payment?

Written by Rory Leigh
Updated over a week ago

How Can I Determine My Wages Available in ZayZoon?

How is the amount of money I can access from ZayZoon determined?

Written by Kristen
Updated over a week ago

Can I Refer Co-Workers?

Can I Refer Co-workers? How?

Written by Rory Leigh
Updated over a week ago

How Do I Request a Payout?

Written by Tiffany
Updated over a week ago

Viewing Your ZayZoon Account Activity

How can I view my account activity & account statement?

Written by Tiffany
Updated over a week ago

When Will My Account Refresh?

Written by Tiffany
Updated over a week ago

Proof of Work: I Don't Have a Timesheet or Schedule. What Can I Upload?

Written by Tiffany
Updated over a week ago

What Does Earnings Out of Date Mean?

Sometimes you may see that your earnings are out of date on your account.

Written by Tiffany
Updated over a week ago

Where Is My Money? Why didn't I get my payout?

I requested funds, but I didn't get anything. Why not?

Written by Rory Leigh
Updated over a week ago

Setting up a Debit Card Wallet

Set up your Debit Card Wallet in just a few simple steps

Written by Kristen
Updated over a week ago

Transaction Status: Dispersal Failed

My payout status is Dispersal Failed. What does that mean?

Written by Rory Leigh
Updated over a week ago

How Much of a Payout Can I Access Today?

Your Wages Available is the amount you're able to access!

Written by Samantha Hovan
Updated over a week ago

How Long Does it Take to Get Money?

How long does it take to receive funds in my account when I request a payout?

Written by Rory Leigh
Updated over a week ago

How Do I Pay ZayZoon Back?

How do I repay the money I access from ZayZoon? Can I make payment arrangements or an instalment plan?

Written by Tiffany
Updated over a week ago

Why is My Account Overdue? What does that mean?

Why is my account Overdue? Will I be charged interest?

Written by Tiffany
Updated over a week ago

COVID-19 and You

COVID-19 and You: What Help Is Available?

Written by Rory Leigh
Updated over a week ago