Frontline Operations (ANVL Workflows)
Complete workflows, manage Work Folders, and perform frontline tasks in ANVL Workflows.
By Lauren and 2 others3 authors54 articles
Mobile App
Learn how to download, manage, and troubleshoot the ANVL mobile app.
- How do I get started with the ANVL mobile app?This article explains how to download the ANVL app, sign in, and understand the main areas of the mobile experience.
- How do I download the ANVL app?Download the ANVL Mobile app to complete workflows on your mobile device.
- How do I update the Anvl app?Keep the ANVL app updated to get the latest fixes, improvements, and features.
- How do I access ANVL from the Benchmark Gensuite mobile app?Access ANVL directly from the Benchmark Gensuite mobile app.
- How do I give Anvl access to my device's photo library?To fully utilize the Anvl app’s features, you may need to grant it access to your device’s photo library.
- How do I increase the font size in the ANVL mobile app?If you are having difficulty reading text on your device, increasing the font size can improve visibility and usability.
- How do I delete Anvl from my Android device?Need to delete and reinstall the Anvl app? These steps will help
- How do I delete Anvl from my iPhone or iPad?Need to delete and reinstall the Anvl app? These steps will help
- How do I clear cache and data for the ANVL application on Android?Clear ANVL cache on an Android device to resolve login or syncing issues.
- How to clear cache and data for the ANVL application on iPhone or iPad?If you are experiencing login, syncing, or performance issues, clearing your cache can reset your session and resolve common problems.
- What can frontline users do in ANVL Workflows? (Getting Started Overview)The ANVL mobile app is the primary workspace for frontline teams. It allows users to complete field work, capture high-quality data, escalate risks, and stay connected — all from a…
- How do I use ANVL Workflows in a browser?Learn how to use ANVL Worklfows in a web browser to start workflows, complete assignments, escalate potential risks, and engage with team members.
- How do I use the Vault in the ANVL?The Vault provides quick access to important documents, links, and reference materials related to your work. It is designed to give frontline users a centralized, read-only content library within the…
- How do I access and download content from the Vault?View and download files from the Vault so you can access content on your device, including when offline.
- What is the My ANVL Dashboard?The My ANVL Dashboard lets frontline workers log concerns and track the status of concerns or incident reports they’ve submitted.
- How do I send messages in ANVL Workflows?Messaging in ANVL allows direct, one-to-one communication between frontline workers and supervisors—tied to work being done in the field.
- How do I get support in ANVL?ANVL includes built-in support options so you can get help without leaving the application. Support is available directly within both the mobile app and the browser experience.
- How do I log a concern in ANVL?Learn how to log a concern in ANVL, if enabled by your Organization.
- How do I review, add notes to, or share a workflow?After completing a workflow in ANVL Workflows, you can review your responses, add notes, and share the workflow if needed.
- How do I complete a workflow?This article walks you through how to start and complete a workflow using the ANVL mobile app.
- Can I complete a workflow in a web browser / on a laptop or kiosk?Yes. ANVL allows you to complete workflows directly in a web browser, in addition to using the mobile or Windows app. This makes the platform device independent and accessible from…
- How do I edit or add details to a completed workflow?If you need to add additional details after completing a workflow, you can use the Add a Note feature. This is helpful when conditions change or you want to document…
- How do I save a workflow in progress?If you need to stop partway through a workflow, you can leave it In Progress and return to it later.
- Can I delete a workflow?If you selected the wrong workflow and started it unintentionally, you can delete it — as long as it has not been completed or marked incomplete.
- How can I use voice-to-text (dictation) to add details to a workflow?Voice-to-text (also called Dictation) allows you to speak responses instead of typing them. This is especially helpful for longer free-text answers in workflows. Dictation is controlled by your device settings…
- How do I add photos from my device to a workflow?If you need to attach previously taken photos to a workflow, you can upload images directly from your device’s gallery — if the workflow is configured to allow media uploads.
- How do I mark up photos in a workflow?Adding photos to a workflow is one of the most effective ways to document hazards, compliance observations, or improvement opportunities. You can use the built-in annotation tool to draw directly…
- Why is my camera app crashing when I add photos to a workflow? (Android)If your camera crashes while adding photos to a workflow, follow the troubleshooting steps below.
- Why is my camera app crashing when I add photos to a workflow? (iPhone or iPad)If your camera crashes while adding photos to a workflow, follow the troubleshooting steps below.
- How do I share a workflow?Share completed workflows with customers straight from mobile.
- Why can’t I share my workflow from Outlook on iPhone?There is a known issue within the Microsoft Outlook iOS app that can intermittently cause errors when sharing workflow PDFs from ANVL. Adjusting the app’s display settings resolves the issue…
- How do I download a PDF version of a completed workflow on Windows?If you need to save or share a completed workflow from the ANVL Windows app, you can export it as a PDF using the Share feature.
- Why are special characters not printing correctly in a workflow PDF export?When exporting to PDF from ANVL, some browsers can drop or distort special characters (Chinese, Japanese, Korean, etc.).
- Why do I receive “Failed to save answer. Please retry.” when uploading media to a workflow question?When uploading media to a workflow question in ANVL, the error “Failed to save answer. Please retry.” may appear if the uploaded file type is not supported.
- Handoff and Approval Tips for Frontline UsersCollaborative Workflows allow multiple people to complete one workflow together.
- What notifications will I receive with Collaborative Workflows?Collaborative Workflows use email and text notifications to keep work moving between collaborators.
- How do I hand off a workflow to another person?When you reach a Handoff question in a Collaborative Workflow, select the next collaborator responsible for completing the workflow and submit your section.
- How do I open and continue a workflow that's been handed off to me?When a Collaborative Workflow is handed off to you, you'll receive an email and text notification with a link to the workflow.
- How do I approve or deny a workflow?Learn how to review workflows requiring your approval and to submit the approval or rejection.
- What happens after a workflow is approved or not approved?After an approval decision is submitted, all collaborators who participated in the Collaborative Workflow are notified by email and text. The workflow status is updated and the approval decision becomes…
- How do I track the status of an Approval Workflow?Approval Workflows display a status so collaborators know whether an approval is still pending or has been completed.
- Can I reassign a workflow after I've handed it off?Yes. You can reassign a Collaborative Workflow until the assigned collaborator begins their section. If the workflow has not yet been opened by the assigned collaborator, you can reassign it…
- Why is my workflow marked Incomplete?A workflow is marked Incomplete when it remains In Progress longer than the Assessment Timeout configured by your organization.
Assignments
Assignments are workflows that have been scheduled for you to complete. Use these articles to learn how to find assignments, start them, complete them on time, and track their status in ANVL.
- What are Work Folders?Work Folders provide an additional way to organize workflows by job, site, or customer
- Why don’t I see my Work Folder?Get help finding your Work Folder.
- How do I mark a Work Folder as inactive?Finish a job by removing it from your Active Work
- Can I move a completed workflow to a different Work Folder?To keep related work together, make sure you open the correct folder before starting the workflow.
- How do I add someone to my Work Folder?ANVL is designed for team collaboration. The Work feature allows you to add teammates so you can complete tasks together and stay aligned on shared responsibilities.
- Why can't I add a Work Folder?If you cannot create a Work Folder, the issue is usually related to either your internet connection or the configuration of the Group you're working in.
- Why won’t my device connect to the internet?Can't get your device connected to the internet?
- How does ANVL store data on my device?Your device stores your Anvl data. This article will give you tips to make sure it is never lost
- Why can’t my supervisor see my work?Is your work not viewable to your supervisor? These steps will help.
- How do I use ANVL offline?ANVL is built for frontline work in environments where internet access may be limited or unavailable.