Each term below is a short definition of a feature or concept used on the Diligentsia platform.
2-Factor Authentication (2FA)
We take security seriously. Each time you log in, we verify it is really you by sending a confirmation code via email, SMS, or an authenticator app. This additional verification step is called 2-Factor Authentication (2FA).
You can choose your preferred verification method in User Profile.
For more information, FAQs and Troubleshooting on this topic please click here.
2-Minute Test From Dashboard
The 2-Minute Test From Dashboard is a quick way to demonstrate the power of the platform. For registered users, it is available in the Core Workspace on the Company Dashboard.
It includes:
29 tailored questions (based on your company/industry)
A bespoke report
A test certificate
A free KPI Report for your company
The test can also be accessed from the Diligentsia website home page without registering until the end of the test (if the visitor chooses to create a FREE account and store the reports).
For more information, FAQs and Troubleshooting on this topic please click here.
2-Minute Test From Home Page
The 2-Minute Test From Home Page is a quick way to demonstrate the platform. Visitors can complete the test directly from the Diligentsia website home page and only register at the end (if they wish to store their test and KPI reports).
For registered users, the test is available in the Core Workspace on the Company Dashboard.
For more information, FAQs and Troubleshooting on this topic please click here.
Add a Company
Add a Company is the process where the Diligentsia account owner adds a new company to the platform via the Company Index.
Advisors and investors on Portfolio Pro can also add companies via the Advisor Client Index and Investor Portfolio Index.
An automated email is sent to the company’s designated contact (normally the CEO) to request authorisation.
For more information, FAQs and Troubleshooting on this topic please click here.
Add a Group
An owner can add multiple companies to a Company Index and create a group, designating each company as a parent, subsidiary, or associated company.
A group can be created:
From the Add Group / Create Group function on the Company Index, or
From the Group Info button in Company Settings
The platform cannot currently designate sub-subsidiaries.
For more information, FAQs and Troubleshooting on this topic please click here.
Admin
A user on the Diligentsia platform with admin rights.
For more information, FAQs and Troubleshooting on this topic please click here.
Admin Rights
Admin rights enable an owner (or admin) to access higher-permission features such as:
Managing users and permissions
Creating and setting up companies
Deleting a company in Company Settings (where permitted)
For more information, FAQs and Troubleshooting on this topic please click here.
Advisor
An Advisor is a third-party professional (e.g., accountant or lawyer) who works with a company using Diligentsia.
Advisors may:
Be invited onto the platform by a company, or
Create client companies via the Advisor Client Index in the Portfolio Pro module
Diligentsia provides a dedicated Advisor module for this user type.
For more information, FAQs and Troubleshooting on this topic please click here.
AI
Diligentsia uses generative AI, including Microsoft Bing, Google Bard, and OpenAI’s ChatGPT, to support features such as automation and bespoke reporting.
For more information, FAQs and Troubleshooting on this topic please click here.
Audit Log
The platform records changes in each module into an Audit Log, allowing you to see:
What was changed
When it was changed
Who made the change
For more information, FAQs and Troubleshooting on this topic please click here.
Associated Company
An Associated Company is a company where a parent owns between 20% and 49% of its shares.
For more information, FAQs and Troubleshooting on this topic please click here.
Business Audit
The Business Audit module enables a company to review each of the 20 sections of the folder structure.
Each section contains 10 questions, bespoke to the company’s:
Activities
Objective (investment ready / growth ready / exit ready)
Stage of development (pre-revenue / post-revenue early stage / mature)
Industry
For more information, FAQs and Troubleshooting on this topic please click here.
Benchmarking Module
The Benchmarking module enables you to compare performance against comparable businesses on the platform.
Advisors can benchmark across client companies
Investors can benchmark across portfolio companies
Comparisons can be by module or section
For more information, FAQs and Troubleshooting on this topic please click here.
Bronze Certification
When you complete modules, Diligentsia merges your completeness score and risk score into an overall certification score.
If thresholds are met, you may be awarded an unaudited certificate: Bronze, Silver, or Gold.
Bronze certification indicates a basic self-audited level of corporate organisation. As you complete more modules and improve scores, you can progress to Silver and then Gold.
If you want an audited certificate to show to third parties, you may use Diligentsia Pro Plus via your accountant/lawyer or Diligentsia.
For more information, FAQs and Troubleshooting on this topic please click here.
Certification
Companies registered under Diligentsia Pro can work towards unaudited self-certification:
Bronze (basic)
Silver (potentially investible)
Gold (sophisticated)
Companies may also apply for Diligentsia Pro Plus if they want third-party audited certification.
For more information, FAQs and Troubleshooting on this topic please click here.
Client Benchmarking
Client Benchmarking compares companies against each other within a portfolio based on:
Total completeness and/or risk, and/or
Performance by section within the folder structure
For more information, FAQs and Troubleshooting on this topic please click here.
Client Index
The Advisor Client Index enables advisors to monitor their client portfolio on one page. From here, authorised users can click through to a company’s Company Dashboard.
For more information, FAQs and Troubleshooting on this topic please click here.
Company Dashboard
The Company Dashboard is the main dashboard for an individual company. It shows:
Available modules (and whether they are activated)
Completeness and risk scores by module
Shortcuts to reports and Company Settings
Visibility of features that would unlock on plan upgrade
Think of it as your company’s control centre.
For more information, FAQs and Troubleshooting on this topic please click here.
Company Index
The Company Index enables companies to monitor all companies on one page (including group companies). Authorised users can click through to each company’s Company Dashboard.
For more information, FAQs and Troubleshooting on this topic please click here.
Company Objectives
To tailor (“bespeak”) the platform to your needs, you choose one objective when adding your company:
Investment ready
Growth ready
Exit ready
For more information, FAQs and Troubleshooting on this topic please click here.
Company Settings
Company Settings centralises core company information and platform controls, including:
Companies House information
Address and website
Subscription and billing information
User permissions (who can access which modules/sections)
For more information, FAQs and Troubleshooting on this topic please click here.
Completeness Score
The completeness score is calculated in real time as you complete a module. It shows (to you and any authorised third parties) how much of a module has been completed. Completeness is a key component of certification.
For more information, FAQs and Troubleshooting on this topic please click here.
Connecting and Syncing with External Data Rooms
Diligentsia’s file storage is called the Data Repository. It can be connected to cloud storage such as Dropbox, SharePoint, or Drive.
This involves two steps:
1) Connect:
Connect your Data Repository to your chosen cloud provider. This creates a duplicate Diligentsia folder structure in your cloud storage known as your Data Room.
For more information, FAQs and Troubleshooting on this topic please click here.
2) Sync:
Sync the Data Repository with your Data Room.
For Dropbox and SharePoint, you can also copy files into the Data Room and sync them back to the Data Repository.
This reverse-sync functionality is not available for Drive due to Google restrictions.
For more information, FAQs and Troubleshooting on this topic please click here.
Core Workspace
The Core Workspace is the core area of your Company Dashboard containing key modules in your plan, such as:
Company Settings
2-Minute Test
Data Repository
Business Audit
Certification
For more information, FAQs and Troubleshooting on this topic please click hecore.
Data Repository
The Data Repository is the platform’s central filing and storage module.
Lite includes 20 sections
Pro includes subfolders (160+) within those sections
It supports user-defined sections and expansion pack sections
You can upload files via checklists, or import in bulk using the Filing Assistant, which allocates files based on filenames (not file contents). The module includes audit logs, completeness scoring and reporting, plus optional syncing with an external Data Room.
For more information, FAQs and Troubleshooting on this topic please click here.
Data Repository Reporting
Reports relating to the Data Repository include (for example) file lists, file management views and audit logs.
For more information, FAQs and Troubleshooting on this topic please click here.
Data Repository Index
The Data Repository Index is the list of sections that make up the repository:
Core sections (20 for Lite)
Subsections (160+ for Pro)
Plus user-defined sections and expansion pack sections (where applicable)
For more information, FAQs and Troubleshooting on this topic please click here.
Data Room
A Data Room is the duplicate folder structure created inside your chosen cloud provider when you connect your Data Repository. You can then sync the two.
If you already have a data room from providers such as SeedLegals, iDeals, Datasite, or Ansarada, the Filing Assistant can help organise that content into the Diligentsia structure.
For more information, FAQs and Troubleshooting on this topic please click here.
Deduper
The Deduper helps identify duplicate files (and versions of the same filename) across the platform so you can review and deduplicate (or move/copy) files. It is available within the Data Repository.
For more information, FAQs and Troubleshooting on this topic please click here.
Filing Assistant
The Filing Assistant enables bulk import: you can upload folders/files and the assistant allocates them into the folder structure based on filenames (not file contents). You can then adjust allocations and use the Deduper as needed.
For more information, FAQs and Troubleshooting on this topic please click here.
Plans & Modules (Short Definitions)
Diligentsia Free: Starter plan where users can keep the 2-minute test report and free KPI report, with upgrade available.
For more information, FAQs and Troubleshooting on this topic please click here.
Diligentsia Lite: Entry-level subscription with access to Data Repository and Business Audit.
For more information, FAQs and Troubleshooting on this topic please click here.
Diligentsia Pro: Most popular plan with additional modules, bespoke AI reporting and certification, plus expansion pack eligibility.
For more information, FAQs and Troubleshooting on this topic please click here.
Diligentsia Pro Plus: For companies requiring third-party auditing of certification.
Diligentsia Portfolio Pro: Plan for advisors and investors, with free dashboard (subject to minimum company onboarding) and portfolio monitoring features.
Certification Levels
Silver Certification: Indicates potential investibility (self-audited; not a guarantee).
Gold Certification: Indicates a more sophisticated level of corporate organisation (self-audited; not a guarantee).
For more information, FAQs and Troubleshooting on this topic please click here.
Investor, Advisor, User Types
Owner: First user to create the account and add the company, with full admin privileges.
User: Any invited team member with permissions set via Company Settings.
Investor / Investor Module: Investor features for angels, VCs, PEs, and lenders; investor dashboard is free if minimum onboarding requirement is met (as stated).
Scoring
Risk Score: Real-time score based on answers; contributes to certification.
Completeness Score: Real-time completion indicator; contributes to certification.
For more information, FAQs and Troubleshooting on this topic please click here.
Sync
Sync: Synchronises Data Repository and Data Room so they mirror each other (including reverse sync where supported).
Sync All: Syncs the whole folder structure at once rather than a single section.
For more information, FAQs and Troubleshooting on this topic please click here.