Summary

When a customer makes a PayPal payment in the Online Portal, an error might occur, PayPal Error: Things don't appear to be working at the moment. This is a PayPal error, not a Fieldwork error.

Key Points

  • Your PayPal email address or PayPal Identity Token is incorrect
    -OR-

  • Your PayPal setting Encrypted Website Payments is set to ON

This error typically occurs for two reasons:

  1. You have entered your PayPal email address or PayPal Identity Token incorrectly. Confirm your PayPal email address and PayPal Identity Token are entered correctly within Downloads →Settings → Payment Gateways → PayPal Standard.

       Go to Settings/Company Information to confirm your PayPal email address or
       PayPal Identity Token.

   2. You might also see this if Encrypted Website Payments is set to ON. Setting it to
       OFF resolves the issue. This setting can be adjusted from within your PayPal
       account by going to Profile → Selling Preferences → Website Payment
       Preferences and clicking OFF under Encrypted Website Payments


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