Skip to main content
All CollectionsCustomer Portal
PayPal Error: Things don't appear to be working at the moment
PayPal Error: Things don't appear to be working at the moment

Trying to make a payment through the online Portal

Beau O'Hara avatar
Written by Beau O'Hara
Updated over 4 months ago

Summary

When a customer makes a PayPal payment in the Online Portal, an error might occur, PayPal Error: Things don't appear to be working at the moment. This is a PayPal error, not a Fieldwork error.

Key Points

  • Your PayPal email address or PayPal Identity Token is incorrect
    -OR-

  • Your PayPal setting Encrypted Website Payments is set to ON

This error typically occurs for two reasons:

  1. You have entered your PayPal email address or PayPal Identity Token incorrectly. Confirm your PayPal email address and PayPal Identity Token are entered correctly within Downloads →Settings → Payment Gateways → PayPal Standard.

       Go to Settings/Company Information to confirm your PayPal email address or
       PayPal Identity Token.

   2. You might also see this if Encrypted Website Payments is set to ON. Setting it to
       OFF resolves the issue. This setting can be adjusted from within your PayPal
       account by going to Account Settings. Under the Product & Services group, select

Website Preference. Scroll down to Encrypted Website Payments. Verify it is OFF


Did this answer your question?