Families: Our nanny service
The most commonly asked questions families have about our nanny service - whether you're just thinking of using it or are already working with a nanny
By Yasmin and 4 others5 authors106 articles
Negotiating pay rates and hiring a Koru Kids nanny outside Koru Kids
Why do I need to become an employer?
How much does it cost?
What if I need 5 days of care a week?
Can your nannies look after babies and toddlers?
How do I contact you?
What if my situation changes?
Can I pay my nanny using childcare vouchers or Tax-Free Childcare?
Do I have to offer a minimum number of hours?
Can I share my nanny with another family?
Can your nannies help with morning drop-offs?
Do you have any helpful content on parenting?
Can I hire a nanny for fewer than 9 hours a week?
Where does your service operate?
Are you expanding your service to new areas in London?
What is the process for finding a nanny?
How many nannies can I message?
Can I have a trial with the nanny?
How long will it take to find a nanny?
I need a nanny next term / in the future - when should I register?
Why is it that my friend has found a nanny but I haven’t?
How can I maximise my chances of finding a nanny?
What happens when I decide to hire a nanny?
What support do Koru Kids offer after I’ve agreed to work with a nanny?
Is there a minimum or maximum number of hours per week the nannies can do?
What can the nanny help with?
What is the maximum amount of time a nanny can travel to reach to my home?
What languages do the nannies speak? Can I get someone who speaks French, for example?
Can the nannies drive?
Are nannies also available for babysitting?
Are nannies available in the holidays?
Who are your nannies? Where do you recruit them from?
How do you vet nannies?
How do you train your nannies?
Are the nannies DBS checked and first aid trained?
What are your recruitment criteria?
Why do university students make great after school nannies?
What if I need a DBS check for a country other than the UK?
How does payment and payroll work?
Do I need to pay maternity pay, sick pay, taxes or pension contributions?
Do I have to pay for the nanny's travel costs?
What is a PAYE Scheme and why do I need one?
Why have I received a letter from HMRC or The Pensions Regulator?
What about pensions?
What if my nanny’s hours aren’t right?
How does the 9-hour weekly minimum work?
What if my nanny can’t work for 9 hours each week?
Where do I download the Koru Kids app?
Understanding Advance Payments: A Guide for Families
Public Liability insurance
Do I need to have employers' liability insurance?
Can I use a nanny cam? Guidance on the use of surveillance equipment in your home
Does my nanny have the right to work in the UK?
How does the employment contract work?
How does holiday pay for nannies work?
How much holiday is our nanny entitled to?
Can I change anything on the contract?
What is the notice period?
What if my nanny and I stop working together?
Are the contracted hours flexible?
Do I have to pay the nanny all year around?
My nanny's pregnant - what do I do?
Does Koru Kids have Grievance, Disciplinary, and Dismissal Procedures?
Is my nanny entitled to sick pay?
Is my nanny entitled to maternity pay?
Do I need a National Insurance number?
Why is Koru Kids not mentioned in the contract?
Why doesn’t the nanny’s wage in the contract look like what I thought I’d be paying?
Can I take my nanny on our family holiday?
After you end your arrangement
How do Koru Kids help me manage my relationship with my nanny?
What if I need help with my nanny?
What if my nanny misses a shift?
What if my nanny and I want to stop working together?
Lending your nanny money
Let's talk: regular catchups & feedback
Expenses – managing cash and cards appropriately
What are the Koru Kids standards?
Finding a new Koru Kids nanny
Top Tips for Settling In
First Week Checklist
How can I get my relationship with my nanny off to a great start?
What should I cover during my nanny's shadowing day?
What notes should I write for my nanny to help them as they start their role?
Why should I establish working norms with my nanny?