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Is it possible to install the WhatsApp Business API on my phone to respond to my customers?

Updated over 10 months ago

It is not possible to use the phone number dedicated to the WhatsApp Business API (and therefore WAX) on a standard WhatsApp account installed on your phone.

Important:

The WhatsApp Business API does not have a mobile interface.

If you add your WhatsApp Business API number to a standard or Business WhatsApp account, it will disrupt WAX's functionality.

The Three Types of WhatsApp Accounts:

  • Personal WhatsApp: Used for communication with friends and family.

  • WhatsApp Business: Designed for small businesses with simple usage needs.

  • WhatsApp Business API: Built to automate processes via WhatsApp, used in professional solutions like WAX.

A phone number can only be associated with one WhatsApp entity at a time. To ensure WAX functions correctly, make sure your number remains exclusively linked to the WhatsApp Business API.

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