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Is it possible to install the WhatsApp Business API on my phone to respond to my customers?

Updated over 3 months ago

It is not possible to use the phone number dedicated to the WhatsApp Business API (and therefore WAX) on a standard WhatsApp account installed on your phone.

Important:

The WhatsApp Business API does not have a mobile interface.

If you add your WhatsApp Business API number to a standard or Business WhatsApp account, it will disrupt WAX's functionality.

The Three Types of WhatsApp Accounts:

  • Personal WhatsApp: Used for communication with friends and family.

  • WhatsApp Business: Designed for small businesses with simple usage needs.

  • WhatsApp Business API: Built to automate processes via WhatsApp, used in professional solutions like WAX.

A phone number can only be associated with one WhatsApp entity at a time. To ensure WAX functions correctly, make sure your number remains exclusively linked to the WhatsApp Business API.

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