Why This Matters
When a customer's credit application fails, time matters. The sooner your team knows, the sooner they can follow up with the customer — offering alternative financing, answering questions, or adjusting the proposal.
SubcontractorHub's Email for Credit Fail feature sends an automatic email notification to the right person (or people) the moment a credit check fails. No more checking manually or finding out days later.
What You'll Need
Admin access to SubcontractorHub
The email address(es) you want to receive credit fail notifications
Step-by-Step Instructions
Step 1: Open Your Settings
Click "Hi, [Your Name]" in the top-right corner and select Settings from the dropdown menu.
Step 2: Find Incentives/Financing
Scroll down in your settings until you see Incentives/Financing.
Step 3: Click Edit
Click the Edit button to modify the financing settings.
Step 4: Enable Credit Fail Emails
Scroll down to find "Email for Credit Fail." Turn on the toggle and enter the email address(es) that should receive the notifications.
Step 5: Save Your Changes
Scroll back up and click Update to save.
That's it! From now on, when a credit check fails, the email address(es) you entered will be notified automatically.
Real-World Example
David runs a solar company and adds his finance manager's email to the Credit Fail notification. When a customer's credit application is declined on a Tuesday afternoon, his finance manager gets an instant email. She calls the customer within the hour and helps them apply through a different lender — saving the deal. Without the notification, they might not have noticed until the weekly pipeline review on Friday.
Pro Tips
💡 Add multiple email addresses if more than one person should be notified (like your sales manager and finance team)
💡 Use a shared inbox (like finance@yourcompany.com) so notifications don't get lost if someone's out of the office
💡 Follow up quickly — customers who get declined are at highest risk of walking away
💡 Related: See How to Qualify Your Customers for Financing for tips on improving approval rates
Troubleshooting
Issue | Solution |
Not receiving credit fail emails | Double-check the email address is correct and the toggle is turned on |
Toggle won't save | Make sure you scroll up and click Update after making changes |
Emails going to spam | Add SubcontractorHub's notification email to your safe senders list |
Want to remove a notification email | Edit the field and clear the email address, then click Update |
Key Terms
Credit Fail — When a customer's financing/credit application is declined by the lender
Email for Credit Fail — A SubcontractorHub setting that sends automatic email notifications when a credit check fails
Incentives/Financing — The settings section where you configure financing-related features and notifications
Last updated: May 8, 2026 | Batch 08 rewrite from original "How To Add Email Ids For Credit Fail Check"