Using Triib Admin

Understanding the Basics - Part 2

Learn about Messaging, Staff Info, Memberships, and Waivers

Written by Mandi
Updated over a week ago

Understanding the Basics - Part 1

Are you new to Triib and not sure how to use it every day? Learn the basics here!

Written by Mandi
Updated over a week ago

How to change the color of each staff member's time blocks for an appointment

Written by Aaron Ammerman
Updated over a week ago

How to add/change a staff photo

Written by Aaron Ammerman
Updated over a week ago

Staff List Overview

Written by Aaron Ammerman
Updated over a week ago

Can I restrict any areas of the platform from certain staff members?

Yes! Admins can restrict certain areas of the platform from staff members.

Written by Aaron Ammerman
Updated over a week ago

How to a Set-Up Split Class Rate?

Paying two coaches for one class

Written by Mandi
Updated over a week ago

How to set up a coach's payroll details?

Written by Aaron Ammerman
Updated over a week ago

How to Update Staff Pay Rate

Written by Mandi
Updated over a week ago

How to Update Staff Information

Written by Aaron Ammerman
Updated over a week ago

How to Pay Coaches Different Rates for Different Classes

Learn how to pay a different rate for a speciality class or open gym

Written by Mandi
Updated over a week ago

How to Set Up Staff Commissions

Written by Aaron Ammerman
Updated over a week ago

Staff Access Settings

Written by Mandi
Updated over a week ago

How to make a staff member an active coach

Written by Mandi
Updated over a week ago

How to Archive or Delete a Member

Written by Mandi
Updated over a week ago

Triib: Staff List

Written by Mandi
Updated over a week ago

How to Pay an Hourly Staff Member Through Triib

Written by Mandi
Updated over a week ago

What is the coaching schedule?

Written by Mandi
Updated over a week ago

What is the difference between admin, coach, and staff?

Find out how to best associate an employee in Triib

Written by Mandi
Updated over a week ago

How to Add a Non Recurring Class

Written by Aaron Ammerman
Updated over a week ago

How to Update a Class

Learn how to change or update a class

Written by Mandi
Updated over a week ago

How to bulk cancel all classes for a day

Learn how to quickly cancel your classes for the day

Written by Mandi
Updated over a week ago

Member Communication

Key ways Triib helps you communicate with your members

Written by Mandi
Updated over a week ago

Sending Messages

Learn how to message group(s) and/or individual(s) through multiple channels including email, text, and in-app mobile messages.

Written by Mandi
Updated over a week ago

Multi-Channel Messaging

Send a text, email and Mobile App message to members with one click

Written by Mandi
Updated over a week ago

How to Send Emails

Learn how to send emails to a group(s) or individual(s)

Written by Mandi
Updated over a week ago

How to Auto-Populate Information in Emails

a listing of variables that can be used in emails to generate information

Written by Mandi
Updated over a week ago

How to send a text message

Learn how to text messages to a group(s) or individual(s)

Written by Mandi
Updated over a week ago

Opt-Out of Text Messaging

Member's who do not want to receive text messages can opt-out

Written by Mandi
Updated over a week ago

How to send a message to the Mobile APP

Learn how to send messages to group(s) or individual(s) Mobile APP Messages

Written by Mandi
Updated over a week ago

Email Template for Multi-Channel Messages

Various ways to create messaging templates for Multi-Channel Messages

Written by Mandi
Updated over a week ago

Email History in Triib

Learn how to search emails you've sent through Triib Messaging

Written by Mandi
Updated over a week ago

How to Charge a Parent for a Child's Attendance Pack

Written by Mandi
Updated over a week ago

How to Update Membership Plan Prices

Making an adjustment to Membership Plans that involve a price change?

Written by Mandi
Updated over a week ago

How to Transfer a Membership Plan

Written by Mandi
Updated over a week ago

How to Create a Trial Week

Do you offer a free trial or trial promotion at your gym?

Written by Mandi
Updated over a week ago

How to use term lengths

Written by Mandi
Updated over a week ago

How to Add a Membership Plan to a Member

Written by Aaron Ammerman
Updated over a week ago

What is a membership billing period?

Written by Mandi
Updated over a week ago

When to use a membership vs an attendance pack (punch card)?

Written by Mandi
Updated over a week ago

How to Delete/Disable a Membership Plan

Written by Aaron Ammerman
Updated over a week ago

How to Share an Attendance Pack

Written by Aaron Ammerman
Updated over a week ago

Apply a One Time Discount

Guide to applying a one time discount to an upcoming invoice

Written by Aaron Ammerman
Updated over a week ago

Workaround: 1:1 Sessions as Classes

Written by Mandi
Updated over a week ago

Memberships: Adding a Hold

Adding a hold to your members profile

Written by Mandi
Updated over a week ago

Adding a Membership Plan to a Member

Written by Mandi
Updated over a week ago

Connecting child and parent accounts

Written by Mandi
Updated over a week ago

How to Set a Member to be paid for by Another Member

Written by Mandi
Updated over a week ago

Membership Plans & Attendance Packs

Written by Mandi
Updated over a week ago

Best Practice for Using Two Waivers

Written by Aaron Ammerman
Updated over a week ago

How to use the Quick Waiver

anyone who hasn't signed your waiver yet to, quickly, do so

Written by Mandi
Updated over a week ago

How to view who hasn't signed the Liability Waiver?

Learn how to run a report for those that are missing liability waivers

Written by Mandi
Updated over a week ago

How to Modify a Liability Waiver

Requiring New Signature on Liability Waiver Change

Written by Mandi
Updated over a week ago

How Waiver Signatures Work

Written by Mandi
Updated over a week ago

How to Send Missing Waiver Reminders

View Missing Waivers and Send Signature Reminders

Written by Aaron Ammerman
Updated over a week ago

How do I remove/delete a programmed workout?

Written by Mandi
Updated over a week ago

How to Post a Blog

Written by Mandi
Updated over a week ago

Coaches Corner: Programming a Workout

Written by Mandi
Updated over a week ago

How to sell through the store

Admins can check out products for customers in your admin site.

Written by Aaron Ammerman
Updated over a week ago

How to Transfer an Attendance Pack

Need to transfer a membership or attendance pack to another member's account?

Written by Mandi
Updated over a week ago

How to Add an Attendance Pack to a Member

Written by Mandi
Updated over a week ago

How to Use a Coupon Code for Online Purchases

Written by Mandi
Updated over a week ago

How to Apply a Gift Certificate to a Member's Account

Written by Mandi
Updated over a week ago

Purchasing Attendance Packs

Written by Mandi
Updated over a week ago

How to Sell Gift Certificates Online

Written by Mandi
Updated over a week ago

On Hold Report

Find your current, upcoming and expired member holds.

Written by Aaron Ammerman
Updated over a week ago

Membership Type Breakdown Report

Written by Mandi
Updated over a week ago

Breaking Down the Admin Dashboard

Understanding everything on your Admin Dashboard and what it means to you.

Written by Mandi
Updated over a week ago

Newly Joined Report

What does the newly joined report on your dashboard reflect.

Written by Mandi
Updated over a week ago

Failed Payments Report

Written by Mandi
Updated over a week ago

What determines my active members?

Understanding how Active Members are calculated on the dashboard

Written by Mandi
Updated over a week ago

Does Triib Connect with Quickbooks?

Written by Mandi
Updated over a week ago

How to use the Class List Dashboard

Understanding the Class List Dashboard

Written by Aaron Ammerman
Updated over a week ago

Weekly Overview Report

What is the Weekly Overview Report on the Dashboard

Written by Aaron Ammerman
Updated over a week ago

Headcount Report

Understanding the Headcount Report on the Dashboard

Written by Aaron Ammerman
Updated over a week ago

What is the Monthly Overview Report?

A look at the Monthly Overview on your Dashboard

Written by Mandi
Updated over a week ago

What is the At-Risk Report?

How to create settings for the At-Risk Report

Written by Mandi
Updated over a week ago

Monthly Overview Report

Understanding the Monthly Overview Report on the Dashboard

Written by Mandi
Updated over a week ago

What is a prospect?

What are considered prospects in Triib

Written by Mandi
Updated over a week ago

No Show Report

You can pull a report of members who RSVP'd, but no-showed.

Written by Aaron Ammerman
Updated over a week ago

Income Summary Report

Breaking down the Income Summary Report

Written by Mandi
Updated over a week ago

Daily Overview Report

Explanation on what the daily overview report is on the dashboard

Written by Mandi
Updated over a week ago

Managing Prospects in Triib

Written by Mandi
Updated over a week ago

Triib Appointments: Overview

Written by Mandi
Updated over a week ago

Appointments: Legacy Personal Training

Written by Mandi
Updated over a week ago