How to Update Your Security Question, Answer, or Memo
If you need to update the security question, answer, or memo for a recurring Interac e-Transfer payment, follow these steps:
Go to Your Dashboard – Locate and select the recurring payment you want to update.
Click "Interac Details"
Make Your Edits – Update the security question, answer, or memo as needed, then click "Save Changes." Here, you can view the current security question and answer associated with the payment, ensuring you have access to the necessary details.
Important Notes
Changes to the security question and answer cannot be made between the card charge date and the payment date.
Your memo cannot contain any details related to your security question or answer. If security details are included in the memo, Interac will block the transfer.
If your payee has Auto-Deposit enabled, security questions and answers will be ignored, and the payment will be deposited immediately.
By default, the Interac password will remain consistent for identical recipients and payment amounts in recurring transfers, but you can update it anytime for flexibility.
What If My Payment Was Canceled Due to Incorrect Security Answers?
Interac e-Transfers sent through Chexy must be deposited correctly to avoid cancellation. If the payee enters the incorrect security answer too many times, the payment will be automatically canceled.
If your e-Transfer was cancelled due to too many incorrect attempts, please contact our support team at support@chexy.co. We can assist with reissuing the payment, but please note:
Once we receive your request, we will work to reissue the transfer within 2–3 business days.
This may cause a delay, so please inform your payee that the payment will be resent and may take additional time to process.
To prevent this issue in the future, ensure your payee has the correct security answer before attempting to deposit the transfer. If they have Auto-Deposit enabled, security questions are not required, and the payment will be deposited automatically.