1. About these terms and the parties
These Chexy Flex Terms (the "Flex Terms") govern Chexy Flex ("Flex") and each Flex Plan you confirm. Flex is a separate optional installment product offered by Chexy Inc. ("Chexy," "we," "us") to eligible Chexy users. The Chexy Terms of Use continue to apply to your Chexy account generally. However, Flex is governed by these Flex Terms and the Flex Plan disclosure provided at checkout. If there is a conflict about Flex, these Flex Terms and the applicable Flex Plan disclosure govern
Credit under a Flex Plan is provided by Chexy Inc. as lender / credit grantor. Flex does not create a deposit account, stored-value account, credit card, line of credit, or open credit facility.
2. Definitions
"Flex Plan" means a single fixed-credit arrangement under which an Eligible Flex Payment is split into two scheduled Installments.
"Eligible Flex Payment" means a one-time payment that Chexy designates as eligible for Flex at checkout.
"Payment Amount" means the amount of the Eligible Flex Payment before the Flex Fee, any Payment Processing Fee, and applicable taxes.
"Deferred Principal" or "Lent Amount" means the portion of the Payment Amount that is not due at checkout and that Chexy advances, carries, or otherwise finances until the second Installment due date. For the initial launch, the Deferred Principal must be greater than $1,500.
"Installment" means each scheduled payment that makes up a Flex Plan.
"Flex Fee" means the fixed fee charged for a Flex Plan, as set out in Section 6.
"Funding Method" means the bank account, debit card, credit card, or other payment method you authorize for your Installments.
"Payment Processing Fee" means any fee charged for using a Funding Method, such as a credit-card processing fee. A no-fee debit option is available.
"Cost of Borrowing" means all amounts that applicable law requires to be included in the cost of borrowing for a Flex Plan. This includes the Flex Fee and may include other amounts if required by law.
"Flex Plan Disclosure" means the retainable disclosure statement shown to you before you confirm a Flex Plan.
"Total Amount Payable" means the total of all amounts you must pay under a Flex Plan, including principal, the Flex Fee, any Payment Processing Fee, and applicable taxes.
"Maximum Rate" means the highest annual rate of interest or equivalent cost of borrowing permitted by applicable law, including the federal criminal interest rate.
3. Eligibility and availability
Flex is available only if all of the following conditions are met:
You are using a consumer Chexy account solely for personal, family, or household purposes; Flex is not available for business accounts or business payments;
You have reached the age of majority in your province or territory of residence;
You are a resident of Alberta, British Columbia, or Ontario, unless Chexy later expands Flex to additional provinces or territories under applicable terms and disclosures;
The payment is a one-time Eligible Flex Payment surfaced at checkout;
The Payment Amount is greater than $3,000, before the Flex Fee, any Payment Processing Fee, and applicable taxes;
The Deferred Principal / Lent Amount is greater than $1,500;
You pass Chexy's risk, fraud, eligibility, affordability, and compliance checks; and
You provide and maintain a Funding Method accepted by Chexy for the Flex Plan.
Flex availability is determined on a payment-by-payment basis. Eligibility does not guarantee that Flex will be offered for any payment, does not guarantee approval, and does not create a credit limit, line of credit, or ongoing right to borrow. Chexy may set minimums, maximums, frequency limits, risk limits, repayment-history limits, and other eligibility criteria, and may change those criteria at any time for future Flex Plans.
No recurring or open credit. The initial Flex product is available only for one-time payments. It is not available for recurring rent payments, automatic repeat use, standing availability, a reusable credit limit, or open/revolving credit. If Chexy later offers a recurring or open-credit version of Flex, it will be governed by separate or additional terms and disclosures provided at that time.
4. How a Flex Plan works
A Flex Plan splits a one-time Eligible Flex Payment into two Installments. The first Installment is due at checkout when you confirm the Flex Plan. The second Installment is due either 14 days or 28 days after checkout, depending on the schedule you choose. The exact due dates, amounts, Flex Fee, Payment Processing Fee, Total Amount Payable, and APR are shown in your Flex Plan Disclosure before you confirm.
Unless the Flex Plan Disclosure states otherwise, the Payment Amount is split into two equal principal portions: one principal portion due at checkout and one Deferred Principal portion due on the second Installment due date. The Flex Fee and any Payment Processing Fee are charged as shown in the Flex Plan Disclosure.
A Flex Plan is formed only when you review the Flex Plan Disclosure and confirm the Flex Plan. If Chexy does not approve the Flex Plan or does not accept the underlying Eligible Flex Payment, no Flex Plan is formed.
5. Flex Plan disclosure
Before you agree to a Flex Plan, Chexy will show you a Flex Plan Disclosure that you can retain. The Flex Plan Disclosure is part of these Flex Terms for that Flex Plan. It will include the information required by applicable cost-of-credit disclosure law, including where applicable:
The identity of the lender / credit grantor;
The Payment Amount and Deferred Principal / Lent Amount;
The Flex Fee and any Payment Processing Fee;
The APR and Total Cost of Borrowing calculated under applicable law;
The Total Amount Payable;
The number, amount, and due date of each Installment;
The Funding Method and payment authorization;
Your prepayment rights;
The absence of late fees, default fees, and interest after default;
Any credit-bureau reporting notice or consent language; and
The refund and cancellation treatment for the Flex Plan and the underlying Eligible Flex Payment.
The cost, schedule, and payment amounts for a Flex Plan are fixed when you confirm that Flex Plan and do not change afterward, except for refunds, credits, corrections, prepayments, or other adjustments expressly permitted by these Flex Terms, the Flex Plan Disclosure, or applicable law.
6. Fees and what you pay
The Flex Fee is a single charge based on the Payment Amount and the schedule you choose. It is collected in two equal parts — one with your first scheduled payment and one with your second (final) scheduled payment, which together equal the total Flex Fee:
14-day schedule: 0.5% of the Payment Amount.
28-day schedule: 1.0% of the Payment Amount.
Your Funding Method may also affect what you pay:
Debit payment: There are no Payment Processing Fee;
Credit card: A Payment Processing Fee may apply based on your card type and the amount charged to the card. The applicable rate and dollar amount are shown before you confirm.
The dollar amount of each part of the Flex Fee, and of any Payment Processing Fee, is shown in your Flex Plan Disclosure. No late fees, default fees, or interest accrues under a Flex Plan. The Flex Fee and any Payment Processing Fee are in addition to the Payment Amount and applicable taxes, and are included in the Total Amount Payable. The Flex Plan Disclosure will state how those amounts are treated in the APR and Cost of Borrowing to the extent required by applicable law.
If the total Cost of Borrowing for a proposed Flex Plan would exceed the Maximum Rate, Chexy will not offer that Flex Plan or will reduce the amounts charged as required by Section 14.
7. Payment authorization
By confirming a Flex Plan, you authorize Chexy and its payment processors to charge your Funding Method for each Installment and all amounts shown in the Flex Plan Disclosure on the scheduled due dates. You also authorize Chexy to make reasonable retries if a charge does not succeed, as permitted by applicable law, card-network rules, pre-authorized debit rules, and your payment authorization.
Chexy will not intentionally collect an Installment before its scheduled due date unless you request or authorize an earlier payment. You must keep a valid Funding Method on file until the Flex Plan is paid in full. Chexy may allow you to update your Funding Method before the second Installment due date, subject to availability and risk controls.
8. Missed or failed Installments
If an Installment cannot be collected on its due date, Chexy may notify you, ask you to update your Funding Method, and retry collection. Chexy does not charge late fees, default fees, or interest after default. While an amount is outstanding, Chexy may suspend your access to new Flex Plans and other Chexy features, and may use collection steps permitted by law. You remain responsible for amounts properly owing.
Credit-bureau reporting. Chexy may report Flex Plan information, including account status, payment history, missed payments, and repayment, to consumer reporting agencies where permitted by law and after providing any notice or obtaining any consent required by law. Chexy may not report all Flex Plans at launch, but may begin reporting in the future. If Chexy reports Flex Plan information, missed or late payments may negatively affect your credit score or credit report, and on-time repayment may also be reported.
9. Prepayment
You may prepay the full outstanding balance of a Flex Plan at any time before the second Installment due date without any prepayment charge or penalty. You may also make a partial prepayment where required by applicable law. A partial prepayment does not change the due date of any remaining amount unless Chexy agrees or applicable law requires otherwise.
If you prepay the full outstanding balance before the scheduled end of the Flex Plan, Chexy will refund or credit the unearned portion of any non-interest Cost of Borrowing to the extent required by applicable law. Unless a different method is required by applicable law, Chexy may calculate that refund or credit on a daily pro-rata basis over the remaining term of the Flex Plan.
10. Cancellation, reversal, refund, or failure of the underlying payment
The treatment of a cancelled, reversed, returned, refunded, or failed Eligible Flex Payment depends on when the issue occurs and why it occurs. The Flex Plan Disclosure may include additional details for the specific payment.
If your Funding Method is declined or Chexy does not approve the Flex Plan before Chexy accepts the Eligible Flex Payment, no Flex Plan is formed. Any authorization hold will be released or reversed according to the rules of the Funding Method and payment processor.
If Chexy charges you but does not complete the underlying Eligible Flex Payment to the intended recipient, Chexy will cancel or reverse the Flex Plan and refund or credit the Payment Amount collected and the Flex Fee collected for that failed payment. Chexy will also refund any Payment Processing Fee to the extent required by law or to the extent the fee is not a non-recoverable third-party or payment-rail cost disclosed to you as non-refundable.
If the underlying Eligible Flex Payment is returned or rejected after Chexy has processed or transmitted it, Chexy may cancel or adjust the Flex Plan. Chexy will apply any returned funds first to amounts outstanding under the Flex Plan and then refund any excess to you. The Flex Fee will be refunded or credited to the extent required by law or to the extent the Flex Plan is cancelled before credit is provided.
If you or the payment recipient request a refund or reversal after Chexy has successfully processed the Eligible Flex Payment, your Flex Plan remains payable unless and until Chexy receives returned funds or otherwise confirms a refund. Payment Processing Fees are non-refundable to the extent disclosed and permitted by law, unless Chexy caused the error or Chexy receives a corresponding refund from the payment network or processor.
Nothing in this Section limits any non-waivable refund, cancellation, chargeback, or error-resolution right you may have under applicable law or payment-network rules.
11. Your representations
Each time you set up a Flex Plan, you confirm that: you are using Flex for personal, family, or household purposes only; the information you have given Chexy is accurate and complete; the Funding Method is valid and you are authorized to use it; the Payment Amount and Deferred Principal satisfy the eligibility requirements shown in your Flex Plan Disclosure; and you will notify Chexy promptly if any relevant information changes.
12. If you lose eligibility
You can form new Flex Plans only while you meet Flex's eligibility requirements. If you no longer meet those requirements, or you lose Flex eligibility for any other reason, you cannot form new Flex Plans. Any Flex Plan already formed remains payable in full under these Flex Terms and the applicable Flex Plan Disclosure.
13. Suspension and termination of Flex
Chexy may suspend, limit, or end your access to Flex, or stop offering Flex generally, at any time, including for legal, regulatory, fraud, risk, compliance, repayment-history, payment-method, account-classification, or breach reasons. Suspension or termination does not affect your obligation to pay any Flex Plan already formed, and does not change the fixed cost of those plans.
14. Maximum-rate savings clause
Despite anything else in these Flex Terms or a Flex Plan Disclosure, the total Cost of Borrowing under any Flex Plan will never exceed the Maximum Rate. If any amount charged or agreed would otherwise exceed the Maximum Rate, that amount is automatically reduced to the maximum permitted amount, and any excess already paid will, at Chexy's option and as permitted by law, be refunded to you or credited against amounts owing.
15. Changes to these Flex Terms
Chexy may change these Flex Terms for future Flex Plans on notice as required by law. A change never alters a Flex Plan you have already formed: its cost, payment schedule, and material terms are fixed as disclosed to you under the Flex Plan Disclosure, except as expressly permitted by these Flex Terms, that disclosure, or applicable law.
16. Consumer-law and province-specific provisions
Nothing in these Flex Terms excludes, limits, or waives any right you have under consumer-protection, consumer-credit, privacy, credit-reporting, or payment legislation that cannot be waived. Where a mandatory rule of your province or territory conflicts with these Flex Terms, that rule prevails for you. Cost-of-credit disclosure requirements differ by province, and the Flex Plan Disclosure will follow the rules applicable to your province or territory.
Flex is initially offered only to residents of Alberta, British Columbia, and Ontario. Chexy will not offer Flex in Quebec unless and until Chexy provides a French-language version and implements Quebec-specific requirements.
17. Assignment
Chexy may assign, transfer, sell, or otherwise deal with its rights and obligations under a Flex Plan where permitted by law. You may not assign your rights or obligations under a Flex Plan without Chexy's consent.
18. Disclaimers, governing law, and general terms
Flex is provided on an "as is" and "as available" basis to the maximum extent permitted by applicable law. Except where mandatory local law provides otherwise, these Flex Terms are governed by the laws of the Provinces of Ontario, Alberta, British Columbia and the federal laws of Canada applicable there. The general provisions of the Chexy Terms of Use - including notices, severability, entire agreement, survival, and electronic communications - apply to Flex to the extent not inconsistent with these Flex Terms or a Flex Plan Disclosure.
19. Contact
Questions about Flex? Contact us through the Chexy app.
