Can't Log Into Your Account?
Common causes:
Incorrect password
Expired authentication session
2FA verification issues
Browser cache problems
Troubleshooting Steps
Reset your password
Clear browser cache
Try incognito/private browsing
Ensure your phone number is Canadian (if SMS verification is required)
If still unresolved, contact support with:
Email address used
Screenshot of the error
Device and browser used
Why Was My Account Flagged for Manual Review?
First off — don't worry! This is a routine part of our compliance process and doesn't mean anything is wrong with your account.
What Is Our Team Looking At?
Our system automatically flags certain accounts for a quick manual check — this can happen during setup or after making changes, such as updating your card or payee details. It's a security measure designed to protect you, and in most cases, everything checks out with no issues.
What Do You Need to Do Right Now?
No action needed! Our team is already on it. Sit tight, and you'll hear back from us within 2 business days via email with one of the following:
All clear — your account is approved and ready to go.
A simple follow-up — we may ask for a document or additional verification step to complete the review.
Will My Payments Be Affected?
If you have payments scheduled during the review period, rest assured, we'll do our best to minimize any disruption. If you're concerned about a specific upcoming payment, don't hesitate to reach out to our support team, and we'll be happy to help.