How Do I Know If My e-Transfer Has Been Deposited?
Once your Interac e-Transfer is successfully deposited by your payee, you will receive an automatic email confirmation from Chexy.
You can also log in to your Chexy account and view the status of your payment.
If your payee has Interac auto-deposit enabled, your payment will have been deposited as soon as the e-Transfer is received. If Interac auto-deposit is not enabled, your payee will need to enter the security answer you set when you created the recurring payment. You can view your security question and answer by signing in at app.chexy.co. Here's how to find it.
Missing or Delayed Deposit Confirmation Email
If you received confirmation that the e-Transfer was sent but have not received a deposit confirmation email, the delay may be caused by:
Interac network processing
Email provider filtering
Spam folder routing
What to do:
Confirm with the recipient directly whether they received the funds
Ask if auto-deposit is enabled on their end
Wait up to 24-48 hours for system updates
If still unresolved after 48 hours, contact Chexy support with the payment date, amount, and recipient email.
Expired e-Transfers
Interac e-Transfers issued via Chexy have a 7-day expiry period. If your payee does not deposit the funds within 7 days, the e-Transfer link will expire.
You have two options to resolve an expired e-Transfer:
Reissue the e-Transfer: Confirm the recipient's details, including the email address, security question, and answer. The e-Transfer will be sent to the email address on file unless updated. No additional fees are charged for resending an expired e-Transfer.
Request a Refund: If you no longer need the transfer to be sent — for example, if the issue was resolved outside of Chexy — you can request a refund. Please note that refund amounts will exclude any Chexy processing fees previously applied.
How to Resend an Expired e-Transfer
You can resend an expired e-Transfer directly from your Chexy account using the self-serve tool:
Log in to your Chexy account at app.chexy.co
Go to Activity
Select the e-Transfer that failed
Click Resend e-Transfer
Note: This feature is currently only available on the web version of Chexy and is not yet supported on mobile.
If you'd prefer a refund instead, contact the Chexy Support team with the details of the expired e-Transfer (e.g. payment amount, payee name and/or email) and your preference to request a refund minus processing fees.
Important Considerations
Chexy Processing Fees: Refunds will not include Chexy's processing fees.
Confirmation of Details: Before reissuing an e-Transfer, reconfirm the recipient's email address and security answer to avoid repeated errors.
Keep Payee Details Up to Date: Always ensure that your payee's details are correct to minimize payment issues in the future.
Can I Pay Taxes via e-Transfer?
No. Government tax authorities typically require PAD, the official Bill Pay network, or a direct banking transfer. e-Transfer is not supported by Chexy to any tax authority, and this cannot be overridden.