CoachRx Support

Read through our CoachRx Help Center to find answers to frequently asked questions! If you don't find an answer to your question, please email us at coachrx@opexfit.com.

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Written by Janice Hardwick
CoachRx Help Center

CoachRx Guide

Download our guide to read more about how to use CoachRx features and more and get familiar .
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Updated over a week ago

Selling Programs

How do I sell my online programs?
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Updated over a week ago

Program Settings

What are the program settings?
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Onboarding Clients with CoachRx

New to CoachRx? Take a look through our video library for some helpful videos!
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Client Reminders

Learn more about the client reminders feature.
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Need help? Contact us!

Need help reporting a bug or submitting a help ticket?
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Coaches Page

Learn more on how to navigate your Coaches page in CoachRx.
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Client Page

Learn more about your client's page.
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Client Workouts

How does a client see their assigned workout in the CoachRx app?
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Updated over a week ago

Updating/Managing Your Client Profiles

Learn more on how to update your client profile!
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Equipment Updating/Management

Learn more on how to access your client's equipment list.
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Client Priorities

Learn more on how to assign/remove client priorities.
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Training Schedule Updating/Management

Learn more on how to use training scheduling in CoachRx.
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Transferring Clients into CoachRx

Client Transfers from outside platforms
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Importing Clients

How do I import clients from another platform?
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CoachRx Programs

Assign Programs to individuals or groups.
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Exporting Workouts

Learn more on how to export your client's workouts from the calendar to a text document with these simple directions.
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CoachRx.app Tour

Welcome to CoachRx! Take a quick tour of our app.
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CoachRx: Best Practices

Want to learn more about best practices?
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How To Add Clients

Watch a quick video to learn how to add clients to your CoachRx account.
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Creating a workout

Learn how to create a workout with a short video!
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Navigating your CoachRx Dashboard

Learn more on how to navigate your CoachRx Dashboard.
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Managing your client profile

Learn more on managing your client profiles.
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Client Calendar

Learn all about your client calendar and how to navigate it.
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How do I resend a client invite?

Sent an invite to your client, but they didn't get it?
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Assessment & Fitness Monitoring

Learn more on assessment & fitness monitoring in CoachRx.
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Consultations

Learn more about Consultations and CoachRx.
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Coach App

Learn more about the CoachRx Coach app!
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Lifestyle Planning

Watch and learn more on lifestyle planning in CoachRx.
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Shortcut Keys

Efficiency is here. Learn more with shortcut keys!
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Notes & Documents

Learn more on Note and Documents in CoachRx.
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Notifications Page

Learn more about your CoachRx notifications page.
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CoachRx Index

Learn more about your CoachRx index page!
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Managing your coach profile

Learn more about managing your coach profile in CoachRx.
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Messaging in CoachRx

Learn more about messaging in CoachRx.
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Planning/Periodization

Watch the short tutorial video below to familiarize yourself with the planning and periodizing section of CoachRx.
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Updated over a week ago

OPEX Body, Move, Work

Watch a video to learn how to take your clients through their initial assessment.
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Updated over a week ago

CoachRx Data Processing Addendum

Need the CoachRx Data Processing Addendum? Click here to access it!
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Business Suite - Payments

CoachRx Payments

What is CoachRx Payments?
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Payment Availability

Is this integration available in my country?
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Metrics & Reporting

What Data do I have access to?
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Exporting Data

How do I export data from Metrics & Reporting?
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Compliance

Will I be PCI compliant?
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Transitioning

How do I transition to CoachRx Payments from another platform?
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Invoices

How do I send invoices to my clients?
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Tax

How do I charge tax?
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Updating Personal Information

How do I update my banking, legal, and personal information?
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ACH Payments

Can I accept ACH payments?
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Communications Preferences

Setting up your communications preferences is key after setting up your account.
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Prorating

How do I prorate recurring payments?
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Splitting Payments for the Same Product

How do I split subscription payments?
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Deleting Products and Pricing Plans

How do I delete products and pricing plans?
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Trials

How do I create trials for my clients?
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Canceling Recurring Subscriptions

Can I cancel subscriptions?
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Billing Frequency

How often can I charge my client for a recurring subscription?
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Discounts and Coupon Codes

How can I add discounts and coupon codes?
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Payouts

When can I expect to get payouts to my bank?
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Dispute Process

What do I do if my client disputes a charge?
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Dispute Charges

Do I get charged for disputes?
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Avoiding Disputes

What can I do to avoid disputes?
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Dispute/Chargeback

What are disputes and chargebacks?
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Products and Subscriptions

How do I set up products and subscriptions?
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Business Suite Feature Access

Who in my organization can access
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Fees

What does it cost to use CoachRx Payments?
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Written by Janice Hardwick
Updated over a week ago