CoachRx Support

Read through our CoachRx Help Center to find answers to frequently asked questions! If you don't find an answer to your question, please email us at coachrx@opexfit.com.

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Written by Janice Hardwick
CoachRx Help Center

Submit A Bug/Report An Error

Need help reporting a bug or submitting an error ticket?!
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Updated over a week ago

Transferring Clients into CoachRx

Client Transfers from outside platforms
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Updated over a week ago

Onboarding Clients with CoachRx

New to CoachRx? Take a look through our video library for some helpful videos!
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Written by Janice Hardwick
Updated over a week ago

CoachRx.app Tour

Welcome to CoachRx! Take a quick tour of our app.
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Updated over a week ago

CoachRx: Best Practices

Want to learn more about best practices?
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Updated over a week ago

How To Add Clients

Watch a quick video to learn how to add clients to your CoachRx account.
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Written by Janice Hardwick
Updated over a week ago

Creating a workout

Learn how to create a workout with a short video!
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Written by Janice Hardwick
Updated over a week ago

Navigating your CoachRx Dashboard

Learn more on how to navigate your CoachRx Dashboard.
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Updated over a week ago

Managing your clients

Learn more on managing your clients in CoachRx.
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Managing your client profile

Learn more on managing your client profiles.
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Updated over a week ago

Client Calendar

Learn all about your client calendar and how to navigate it.
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Updated over a week ago

How do I resend a client invite?

Sent an invite to your client, but they didn't get it?
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Updated over a week ago

Assessment & Fitness Monitoring

Learn more on assessment & fitness monitoring in CoachRx.
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Consultations

Learn more about Consultations and CoachRx.
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Coach App

Learn more about the CoachRx Coach app!
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Updated over a week ago

Lifestyle Planning

Watch and learn more on lifestyle planning in CoachRx.
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Updated over a week ago

Shortcut Keys

Efficiency is here. Learn more with shortcut keys!
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Updated over a week ago

Notes & Documents

Learn more on Note and Documents in CoachRx.
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Notifications Page

Learn more about your CoachRx notifications page.
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CoachRx Index Page

Learn more about your CoachRx index page!
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Managing your coach profile

Learn more about managing your coach profile in CoachRx.
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Updated over a week ago

Messaging in CoachRx

Learn more about messaging in CoachRx.
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Updated over a week ago

FME’s, Structural Balance, Pattern Progression

Watch a video to see how to use the about FME’s, Structural Balance, Pattern Progression features.
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Written by Janice Hardwick
Updated over a week ago

Planning/Periodization

Watch the short tutorial video below to familiarize yourself with the planning and periodizing section of CoachRx.
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Written by Janice Hardwick
Updated over a week ago

OPEX Body, Move, Work

Watch a video to learn how to take your clients through their initial assessment.
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Written by Janice Hardwick
Updated over a week ago

CoachRx Data Processing Addendum

Need the CoachRx Data Processing Addendum? Click here to access it!
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Updated over a week ago
Business Suite Help Center

CoachRx Payments

What is CoachRx Payments?
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Updated over a week ago

Payment Availability

Is this integration available in my country?
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Updated over a week ago

Metrics & Reporting

What Data do I have access to?
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Updated over a week ago

Exporting Data

How do I export data from Metrics & Reporting?
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Updated over a week ago

Compliance

Will I be PCI compliant?
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Updated over a week ago

Transitioning

How do I transition to CoachRx Payments from another platform?
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Updated over a week ago

Invoices

How do I send invoices to my clients?
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Updated over a week ago

Tax

How do I charge tax?
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Updated over a week ago

Updating Personal Information

How do I update my banking, legal, and personal information?
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Updated over a week ago

ACH Payments

Can I accept ACH payments?
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Prorating

How do I prorate recurring payments?
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Updated over a week ago

Splitting Payments for the Same Product

How do I split subscription payments?
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Updated over a week ago

Deleting Products and Pricing Plans

How do I delete products and pricing plans?
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Trials

How do I create trials for my clients?
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Canceling Recurring Subscriptions

Can I cancel subscriptions?
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Updated over a week ago

Billing Frequency

How often can I charge my client for a recurring subscription?
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Updated over a week ago

Discounts and Coupon Codes

How can I add discounts and coupon codes?
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Updated over a week ago

Payouts

When can I expect to get payouts to my bank?
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Updated over a week ago

Dispute Process

What do I do if my client disputes a charge?
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Dispute Charges

Do I get charged for disputes?
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Avoiding Disputes

What can I do to avoid disputes?
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Updated over a week ago

Dispute/Chargeback

What are disputes and chargebacks?
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Updated over a week ago

Products and Subscriptions

How do I set up products and subscriptions?
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Updated over a week ago

Business Suite Feature Access

Who in my organization can access
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Updated over a week ago

Fees

What does it cost to use CoachRx Payments?
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Written by Janice Hardwick
Updated over a week ago