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CoachRx Coach Support

Read through our CoachRx Help Center to find answers to frequently asked questions! If you don’t find an answer to your question, please email us at coachrxsupport@opexfit.com.

79 articles

CoachRx Help Center

CoachRx Platform WalkthroughWelcome to CoachRx! Check out this comprehensive walkthrough.
Adding New Coaches to Your OrganizationHow to add new coaches to your CoachRx organization, transfer existing coaches, and what to expect during onboarding.
Exporting Data from CoachRxHow to export workouts, client data, and business data from CoachRx.
Navigating Your CoachRx DashboardLearn more about the CoachRx Dashboard!
Using CoachRx for Group Fitness GymsUsing CoachRx's Live Program Feature for Group Fitness Gyms
Need Help? Contact us!Need Help? Support is available to you!
CoachRx Referral ProgramLearn more about the CoachRx referral program is available to all CoachRx subscribers.
Language Availability for CoachRxWhat language(s) is CoachRx available in?
Client Visibility SettingsLearn about your client visibility settings.
Coach Roles & PermissionsUnderstand the four coach roles in CoachRx and what each role can access.
Client PageLearn more about your client's page.
Client WorkoutsHow does a client see their assigned workout in the CoachRx app?
How to Access Exercise History from Outside Platforms in CoachRxHow to view exercise history imported from outside platforms in CoachRx.
Assessment & MetricsLearn more on assessment & fitness monitoring in CoachRx.
Lifestyle PlanningWatch and learn more on lifestyle planning in CoachRx.
Notifications PageLearn more about your CoachRx notifications page.
Transferring Clients within CoachRxLearn more about how to transfer clients within CoachRx
Custom Client ReportsHow to create and export custom client reports in CoachRx.
CoachRx Data Processing AddendumNeed the CoachRx Data Processing Addendum? Click here to access it!
Acronym LibraryUnderstanding the Acronym Library
CoachRx App Crashing When Uploading Videos on Samsung DevicesUnderstand the error you are experiencing with your Samsung device & CoachRx
Macro CalculatorHow to use the CoachRx Macro Calculator to set client nutrition targets.
Client AutonomyHow to Enable Client Autonomy Features: Workout Rescheduling, Exercise Swapping, and In-App Workout Building & Editing
Lifestyle Trends & InsightsView and interpret your client lifestyle trends and insights in CoachRx.
Troubleshooting Lifestyle Data Sync DelaysUnderstand common causes of data sync delays between wearable devices and CoachRx. Learn how to identify sync issues and help clients optimize their device settings for more reliable data flow.
Enterprise PlanThe Enterprise Plan is designed for coaches who manage a large number of clients and need predictable pricing with fair, usage-based scaling.

Business Suite - Payments

Connecting to StripeLearn more about connecting to Stripe.
Business Suite OverviewLearn more about the CoachRx Business Suite.
Contracts & WaiversHow to create, send, edit, re-send, and manage contracts and waivers in CoachRx, plus what the client experience looks like.
Setting Up Your StorefrontStep-by-step guide to creating and configuring your CoachRx Storefront page.
CoachRx Storefront Overview and FeaturesEverything you need to know about CoachRx Storefronts - types, how they work with clients and programs, and purchase notifications.
Payroll & CommissionsHow to set up commissions, run payroll, and manage payroll data in CoachRx.
Products, Pricing & SubscriptionsHow to create products, set up pricing plans, manage billing frequency, trials, discounts, and subscriptions in CoachRx.
Payments, Fees & PayoutsHow CoachRx payments work with Stripe, including fees, invoices, payouts, and adding client payment information.
Managing Your CoachRx SubscriptionHow to manage your CoachRx subscription, update payment methods, and what happens if a payment is missed.
Business Suite Feature AccessLearn more about Owner, Super Admin, Admin and Coach access rights.
Metrics & ReportingWhat Data do I have access to?
Communications PreferencesSetting up your communications preferences is key after setting up your account.
Stripe Standard AccountsLearn about Stripe Standard accounts and how they work with CoachRx payments.
Navigating Disputes in CoachRxHow to handle payment disputes, chargebacks, and resolution steps in CoachRx.