When migrating from a different platform to Shopify, please transfer the customer information as well.
The migrated customers will not be considered an easyPoints active customer even if the customer information has been imported to Shopify.
To check the details about active customers, please refer here.
The migrated customer will be considered an active customer for easyPoints once they have made an order and received points, or if they have received points from a reward feature.
Importing orders after enabling easyPoints will result in point allotment against the imported orders, and the customers attached to the order will be counted as active users. If you do not wish to reward the imported orders, please import them before enabling easyPoints.