Public Pyn Help & Support

Setting up SFTP

Written by Tam T.
Updated over a week ago

Sign into Pyn using Google or Microsoft

On this page: Google SSO, Microsoft Authentication, and information for IT

Written by Julianna Kapjian-Pitt
Updated over a week ago

Configure a Custom Sender

Further personalize your messages by adding a company domain as a sender

Written by Julianna Kapjian-Pitt
Updated over a week ago

Add Pyn to your company's allow-list

Information for IT to ensure emails get delivered

Written by Julianna Kapjian-Pitt
Updated over a week ago

Using Pyn with Slack

Learn how Pyn works with Slack

Written by Sebastian Fröstl
Updated over a week ago

Connect to your HRIS

Information on how to get employee data into Pyn with our HRIS Integrations

Written by Julianna Kapjian-Pitt
Updated over a week ago

Connect to Slack

Send Pyns directly in Slack

Written by Julianna Kapjian-Pitt
Updated over a week ago

Connect your personal Slack account with Pyn

Send Pyns as direct messages from you on Slack

Written by Julianna Kapjian-Pitt
Updated over a week ago

Connect to Okta

Information on configuring Okta for Single Sign On

Written by Julianna Kapjian-Pitt
Updated over a week ago

Add or deactivate users and admins

Setting up access to Pyn

Written by Julianna Kapjian-Pitt
Updated over a week ago

Communicate to your organization about Pyn

Guidance on how to prep your company to start using Pyn

Written by Julianna Kapjian-Pitt
Updated over a week ago

Set Your Company Theme

Make your content more engaging and personalized

Written by Julianna Kapjian-Pitt
Updated over a week ago

Keyboard Shortcuts for Editing Messages

Use this quick guide of keyboard shortcuts to make editing and formatting messages easier

Written by Julianna Kapjian-Pitt
Updated over a week ago

Welcome to Pyn

Overview of Pyn

Written by Julianna Kapjian-Pitt
Updated over a week ago

How to use the Pyn Library

Here's what you can do with the Library

Written by Julianna Kapjian-Pitt
Updated over a week ago

Choose your first communication

Not sure where to start? We're here to help!

Written by Julianna Kapjian-Pitt
Updated over a week ago

Write an engaging Pyn

Things to consider when creating new Pyns

Written by Julianna Kapjian-Pitt
Updated over a week ago

Format your Pyn

With Pyn's content editor, formatting your Pyn is easy

Written by Julianna Kapjian-Pitt
Updated over a week ago

Time and schedule your Pyn

You must match the message to the moment. Like the adage says - It's all about timing!

Written by Julianna Kapjian-Pitt
Updated over a week ago

Preview and Send Your Pyn

How to see what your message looks like and how to send it

Written by Julianna Kapjian-Pitt
Updated over a week ago

Personalize your content using tokens and aliases

Your content will be more engaging if it is personalized

Written by Julianna Kapjian-Pitt
Updated over a week ago

Use filters and conditional sections to target your content

Learn how to send the right information to the right people and manage less versions

Written by Julianna Kapjian-Pitt
Updated over a week ago

Review our communications best practices checklist

Before you send out your first Pyn, use this checklist to follow our best practice guidelines to creating personalized, actionable messages

Written by Julianna Kapjian-Pitt
Updated over a week ago

Create recipient filters

A filter enables you to send a message only to specific groups of people

Written by Julianna Kapjian-Pitt
Updated over a week ago

Create Conditional Sections

Use this for content to appear only for recipients in certain demographics

Written by Julianna Kapjian-Pitt
Updated over a week ago

Add email Senders

You can create additional Sender options and Reply-to Email addresses

Written by Julianna Kapjian-Pitt
Updated over a week ago

Embed a Google Form

How to capture form submissions in a Pyn

Written by Julianna Kapjian-Pitt
Updated over a week ago

Embed a YouTube video

Add a YouTube video to your Pyns

Written by Julianna Kapjian-Pitt
Updated over a week ago

Add personalization tokens

Include tokens to make Pyns feel more personalized for recipients

Written by Julianna Kapjian-Pitt
Updated over a week ago

Create a Read and Accept message

Pyn's Read and Accept feature allows you to easily automate and track a recipient's acceptance of policies or other content

Written by Julianna Kapjian-Pitt
Updated over a week ago

Customize emails with your email signature

Use signatures to further personalize emails

Written by Julianna Kapjian-Pitt
Updated over a week ago

Customize emails with your company's logo

Adding a logo helps your emails look branded

Written by Julianna Kapjian-Pitt
Updated over a week ago

Add a reminder to your message

Pyn's Reminders feature allows you to easily remind a recipient to read or action an email or Slack message

Written by Julianna Kapjian-Pitt
Updated over a week ago

Embedding images in your short messages

How to add images without creating a long message

Written by Julianna Kapjian-Pitt
Updated over a week ago

Adding Attachments to a Pyn

Attachments will be be available for employees to download from Pyns sent via email and Slack

Written by Julianna Kapjian-Pitt
Updated over a week ago

Adding a gif to your Pyn

Including a gif is a great way to add context and a personalized touch to a message

Written by Julianna Kapjian-Pitt
Updated over a week ago

Enable and configure Automations

Setting up Automations within Pyn

Written by Julianna Kapjian-Pitt
Updated this week

Automation Activity

Quickly check the status of Pyns within automations

Written by Tam T.
Updated over a week ago

How to schedule Automations

Learn the difference in Manual and Automatic for Automations

Written by Julianna Kapjian-Pitt
Updated over a week ago

How to manually enroll an employee in an Automation

Use this functionality to test or manually trigger your Automations

Written by Julianna Kapjian-Pitt
Updated over a week ago

Getting Started with Buddy

A buddy system helps new hires feel supported during their onboarding process

Written by Julianna Kapjian-Pitt
Updated over a week ago

Personalize your Buddy Pyns with Tokens

Tokens help Pyns feel more personal for employees

Written by Julianna Kapjian-Pitt
Updated over a week ago

Automating Buddy Pyns

Turn the Buddy Automation on to start assigning buddies

Written by Julianna Kapjian-Pitt
Updated over a week ago

Transitioning from email to Pyn

Consider these decisions you’ll need to make to help your Pyns get read and actioned

Written by Julianna Kapjian-Pitt
Updated over a week ago

Create a Custom Group

Create and manage custom employee groups

Written by Julianna Kapjian-Pitt
Updated over a week ago

Connect your Gmail account with Pyn

Send messages from your Gmail

Written by Tam T.
Updated over a week ago

Understand Groups in Pyn

Groups capture lifecycle, standard, and demographic descriptions of employees

Written by Julianna Kapjian-Pitt
Updated over a week ago

List of supported tokens

How to make your content more engaging and personalized for recipients

Written by Julianna Kapjian-Pitt
Updated over a week ago

Enable the Birthday Moment Automation

Use the Birthday Automation to help consistently recognize employee birthdays

Written by Julianna Kapjian-Pitt
Updated over a week ago

Create a Campaign

Campaigns are messages sent based on calendar dates for company events

Written by Julianna Kapjian-Pitt
Updated over a week ago

Send to a Slack channel

Written by Sebastian Fröstl
Updated over a week ago

Pyn 2022 Holidays and Observances content

Looking to create a campaign with all of your company’s holidays and observances? Pyn has plenty of content you can use!

Written by Julianna Kapjian-Pitt
Updated over a week ago

How to check readership stats (and what they mean)

Pyn allows you to see performance of an individual email or Slack message sent to your employees

Written by Julianna Kapjian-Pitt
Updated over a week ago

How to customize the onboarding packet

Pyn's onboarding packet guides managers and new hires on what to do for a smooth onboarding experience

Written by Julianna Kapjian-Pitt
Updated over a week ago

Understanding Your Dashboard Analytics

How to use your Dashboard to understand message performance

Written by Julianna Kapjian-Pitt
Updated over a week ago

How to customize the new manager packet

Pyn's new manager packet outlines the responsibilities and expectations of becoming a manager, as well as how to develop new skills

Written by Julianna Kapjian-Pitt
Updated over a week ago

How to customize the parental leave packet

Pyn's parental leave packet guides managers and expectant parents for a smooth transition into parental leave and return to work

Written by Julianna Kapjian-Pitt
Updated over a week ago

How to customize the performance reviews packet

Pyn's performance review packet guides managers and employees on an upcoming performance review

Written by Julianna Kapjian-Pitt
Updated over a week ago

How to upload employee data manually

You can use a spreadsheet to import and update your employee data in Pyn

Written by Julianna Kapjian-Pitt
Updated over a week ago

HR Calendar

How to configure pre-built campaigns

Written by Tam T.
Updated over a week ago

Can you add more than one "Reply-To" Sender email address? Can you add a distribution list as a Sender?

Written by Julianna Kapjian-Pitt
Updated over a week ago

How often is data pulled from an HRIS integration?

Written by Julianna Kapjian-Pitt
Updated over a week ago

How does Pyn determine a message recipient's time zone?

Written by Julianna Kapjian-Pitt
Updated over a week ago

Does an employee still receive an automated Pyn if they're added to the HRIS after the messages were scheduled to go out?

Written by Julianna Kapjian-Pitt
Updated over a week ago

What read/write access does Pyn use for the Slack integration?

Written by Julianna Kapjian-Pitt
Updated over a week ago

If I turn on or add a Pyn in an enabled Automation, will employees already enrolled in the Automation receive that Pyn?

Written by Julianna Kapjian-Pitt
Updated over a week ago

How do I request features?

Written by Julianna Kapjian-Pitt
Updated over a week ago

I found a bug! What should I do?

Written by Julianna Kapjian-Pitt
Updated over a week ago

Why is employee data from BambooHR not appearing in Pyn?

Written by Julianna Kapjian-Pitt
Updated over a week ago

Release Notes: July 2022

Written by Tam T.
Updated over a week ago

Release Notes: February 2022

Written by Julianna Kapjian-Pitt
Updated over a week ago

Release Notes: March 2022

Written by Tam T.
Updated over a week ago

Release Notes: December 2021

Written by Julianna Kapjian-Pitt
Updated over a week ago

Release Notes: October 6, 2021

Written by Julianna Kapjian-Pitt
Updated over a week ago

Release Notes: August 4, 2021

Written by Julianna Kapjian-Pitt
Updated over a week ago

Release Notes: July 6, 2021

Written by Julianna Kapjian-Pitt
Updated over a week ago

Release Notes: June 9, 2021

Written by Julianna Kapjian-Pitt
Updated over a week ago

Release Notes: May 3, 2021

Written by Julianna Kapjian-Pitt
Updated over a week ago