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Public Pyn Help & Support
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78 articles in this collection
Written by
Julianna Kapjian-Pitt,
Sebastian Fröstl,
and
Tam T.
💻 Get Started
Setting up SFTP
Written by
Tam T.
Updated over a week ago
Sign into Pyn using Google or Microsoft
On this page: Google SSO, Microsoft Authentication, and information for IT
Written by
Julianna Kapjian-Pitt
Updated over a week ago
Configure a Custom Sender
Further personalize your messages by adding a company domain as a sender
Written by
Julianna Kapjian-Pitt
Updated over a week ago
Add Pyn to your company's allow-list
Information for IT to ensure emails get delivered
Written by
Julianna Kapjian-Pitt
Updated over a week ago
Using Pyn with Slack
Learn how Pyn works with Slack
Written by
Sebastian Fröstl
Updated over a week ago
Connect to your HRIS
Information on how to get employee data into Pyn with our HRIS Integrations
Written by
Julianna Kapjian-Pitt
Updated over a week ago
Connect to Slack
Send Pyns directly in Slack
Written by
Julianna Kapjian-Pitt
Updated over a week ago
Connect your personal Slack account with Pyn
Send Pyns as direct messages from you on Slack
Written by
Julianna Kapjian-Pitt
Updated over a week ago
Connect to Okta
Information on configuring Okta for Single Sign On
Written by
Julianna Kapjian-Pitt
Updated over a week ago
Add or deactivate users and admins
Setting up access to Pyn
Written by
Julianna Kapjian-Pitt
Updated over a week ago
Communicate to your organization about Pyn
Guidance on how to prep your company to start using Pyn
Written by
Julianna Kapjian-Pitt
Updated over a week ago
Set Your Company Theme
Make your content more engaging and personalized
Written by
Julianna Kapjian-Pitt
Updated over a week ago
🚀 Learn Pyn Basics
Keyboard Shortcuts for Editing Messages
Use this quick guide of keyboard shortcuts to make editing and formatting messages easier
Written by
Julianna Kapjian-Pitt
Updated over a week ago
Welcome to Pyn
Overview of Pyn
Written by
Julianna Kapjian-Pitt
Updated over a week ago
How to use the Pyn Library
Here's what you can do with the Library
Written by
Julianna Kapjian-Pitt
Updated over a week ago
Choose your first communication
Not sure where to start? We're here to help!
Written by
Julianna Kapjian-Pitt
Updated over a week ago
Write an engaging Pyn
Things to consider when creating new Pyns
Written by
Julianna Kapjian-Pitt
Updated over a week ago
Format your Pyn
With Pyn's content editor, formatting your Pyn is easy
Written by
Julianna Kapjian-Pitt
Updated over a week ago
Time and schedule your Pyn
You must match the message to the moment. Like the adage says - It's all about timing!
Written by
Julianna Kapjian-Pitt
Updated over a week ago
Preview and Send Your Pyn
How to see what your message looks like and how to send it
Written by
Julianna Kapjian-Pitt
Updated over a week ago
📤 Personalize and target your Pyns
Personalize your content using tokens and aliases
Your content will be more engaging if it is personalized
Written by
Julianna Kapjian-Pitt
Updated over a week ago
Use filters and conditional sections to target your content
Learn how to send the right information to the right people and manage less versions
Written by
Julianna Kapjian-Pitt
Updated over a week ago
Review our communications best practices checklist
Before you send out your first Pyn, use this checklist to follow our best practice guidelines to creating personalized, actionable messages
Written by
Julianna Kapjian-Pitt
Updated over a week ago
Create recipient filters
A filter enables you to send a message only to specific groups of people
Written by
Julianna Kapjian-Pitt
Updated over a week ago
Create Conditional Sections
Use this for content to appear only for recipients in certain demographics
Written by
Julianna Kapjian-Pitt
Updated over a week ago
Add email Senders
You can create additional Sender options and Reply-to Email addresses
Written by
Julianna Kapjian-Pitt
Updated over a week ago
🎁 Add more to your Pyns
Embed a Google Form
How to capture form submissions in a Pyn
Written by
Julianna Kapjian-Pitt
Updated over a week ago
Embed a YouTube video
Add a YouTube video to your Pyns
Written by
Julianna Kapjian-Pitt
Updated over a week ago
Add personalization tokens
Include tokens to make Pyns feel more personalized for recipients
Written by
Julianna Kapjian-Pitt
Updated over a week ago
Create a Read and Accept message
Pyn's Read and Accept feature allows you to easily automate and track a recipient's acceptance of policies or other content
Written by
Julianna Kapjian-Pitt
Updated over a week ago
Customize emails with your email signature
Use signatures to further personalize emails
Written by
Julianna Kapjian-Pitt
Updated over a week ago
Customize emails with your company's logo
Adding a logo helps your emails look branded
Written by
Julianna Kapjian-Pitt
Updated over a week ago
Add a reminder to your message
Pyn's Reminders feature allows you to easily remind a recipient to read or action an email or Slack message
Written by
Julianna Kapjian-Pitt
Updated over a week ago
Embedding images in your short messages
How to add images without creating a long message
Written by
Julianna Kapjian-Pitt
Updated over a week ago
Adding Attachments to a Pyn
Attachments will be be available for employees to download from Pyns sent via email and Slack
Written by
Julianna Kapjian-Pitt
Updated over a week ago
Adding a gif to your Pyn
Including a gif is a great way to add context and a personalized touch to a message
Written by
Julianna Kapjian-Pitt
Updated over a week ago
🤖 Automations
Enable and configure Automations
Setting up Automations within Pyn
Written by
Julianna Kapjian-Pitt
Updated this week
Automation Activity
Quickly check the status of Pyns within automations
Written by
Tam T.
Updated over a week ago
How to schedule Automations
Learn the difference in Manual and Automatic for Automations
Written by
Julianna Kapjian-Pitt
Updated over a week ago
How to manually enroll an employee in an Automation
Use this functionality to test or manually trigger your Automations
Written by
Julianna Kapjian-Pitt
Updated over a week ago
Getting Started with Buddy
A buddy system helps new hires feel supported during their onboarding process
Written by
Julianna Kapjian-Pitt
Updated over a week ago
Personalize your Buddy Pyns with Tokens
Tokens help Pyns feel more personal for employees
Written by
Julianna Kapjian-Pitt
Updated over a week ago
Automating Buddy Pyns
Turn the Buddy Automation on to start assigning buddies
Written by
Julianna Kapjian-Pitt
Updated over a week ago
🥇 Popular Resources
Transitioning from email to Pyn
Consider these decisions you’ll need to make to help your Pyns get read and actioned
Written by
Julianna Kapjian-Pitt
Updated over a week ago
Create a Custom Group
Create and manage custom employee groups
Written by
Julianna Kapjian-Pitt
Updated over a week ago
Connect your Gmail account with Pyn
Send messages from your Gmail
Written by
Tam T.
Updated over a week ago
Understand Groups in Pyn
Groups capture lifecycle, standard, and demographic descriptions of employees
Written by
Julianna Kapjian-Pitt
Updated over a week ago
List of supported tokens
How to make your content more engaging and personalized for recipients
Written by
Julianna Kapjian-Pitt
Updated over a week ago
Enable the Birthday Moment Automation
Use the Birthday Automation to help consistently recognize employee birthdays
Written by
Julianna Kapjian-Pitt
Updated over a week ago
Create a Campaign
Campaigns are messages sent based on calendar dates for company events
Written by
Julianna Kapjian-Pitt
Updated over a week ago
Send to a Slack channel
Written by
Sebastian Fröstl
Updated over a week ago
Pyn 2022 Holidays and Observances content
Looking to create a campaign with all of your company’s holidays and observances? Pyn has plenty of content you can use!
Written by
Julianna Kapjian-Pitt
Updated over a week ago
How to check readership stats (and what they mean)
Pyn allows you to see performance of an individual email or Slack message sent to your employees
Written by
Julianna Kapjian-Pitt
Updated over a week ago
🤝 Pyn Guides
How to customize the onboarding packet
Pyn's onboarding packet guides managers and new hires on what to do for a smooth onboarding experience
Written by
Julianna Kapjian-Pitt
Updated over a week ago
Understanding Your Dashboard Analytics
How to use your Dashboard to understand message performance
Written by
Julianna Kapjian-Pitt
Updated over a week ago
How to customize the new manager packet
Pyn's new manager packet outlines the responsibilities and expectations of becoming a manager, as well as how to develop new skills
Written by
Julianna Kapjian-Pitt
Updated over a week ago
How to customize the parental leave packet
Pyn's parental leave packet guides managers and expectant parents for a smooth transition into parental leave and return to work
Written by
Julianna Kapjian-Pitt
Updated over a week ago
How to customize the performance reviews packet
Pyn's performance review packet guides managers and employees on an upcoming performance review
Written by
Julianna Kapjian-Pitt
Updated over a week ago
How to upload employee data manually
You can use a spreadsheet to import and update your employee data in Pyn
Written by
Julianna Kapjian-Pitt
Updated over a week ago
HR Calendar
How to configure pre-built campaigns
Written by
Tam T.
Updated over a week ago
❓ FAQs
Can you add more than one "Reply-To" Sender email address? Can you add a distribution list as a Sender?
Written by
Julianna Kapjian-Pitt
Updated over a week ago
How often is data pulled from an HRIS integration?
Written by
Julianna Kapjian-Pitt
Updated over a week ago
How does Pyn determine a message recipient's time zone?
Written by
Julianna Kapjian-Pitt
Updated over a week ago
Does an employee still receive an automated Pyn if they're added to the HRIS after the messages were scheduled to go out?
Written by
Julianna Kapjian-Pitt
Updated over a week ago
What read/write access does Pyn use for the Slack integration?
Written by
Julianna Kapjian-Pitt
Updated over a week ago
If I turn on or add a Pyn in an enabled Automation, will employees already enrolled in the Automation receive that Pyn?
Written by
Julianna Kapjian-Pitt
Updated over a week ago
How do I request features?
Written by
Julianna Kapjian-Pitt
Updated over a week ago
I found a bug! What should I do?
Written by
Julianna Kapjian-Pitt
Updated over a week ago
Why is employee data from BambooHR not appearing in Pyn?
Written by
Julianna Kapjian-Pitt
Updated over a week ago
📓 Release Notes
Release Notes: July 2022
Written by
Tam T.
Updated over a week ago
Release Notes: February 2022
Written by
Julianna Kapjian-Pitt
Updated over a week ago
Release Notes: March 2022
Written by
Tam T.
Updated over a week ago
Release Notes: December 2021
Written by
Julianna Kapjian-Pitt
Updated over a week ago
Release Notes: October 6, 2021
Written by
Julianna Kapjian-Pitt
Updated over a week ago
Release Notes: August 4, 2021
Written by
Julianna Kapjian-Pitt
Updated over a week ago
Release Notes: July 6, 2021
Written by
Julianna Kapjian-Pitt
Updated over a week ago
Release Notes: June 9, 2021
Written by
Julianna Kapjian-Pitt
Updated over a week ago
Release Notes: May 3, 2021
Written by
Julianna Kapjian-Pitt
Updated over a week ago