If you bought more mailboxes or domains than you need, you can reduce them. Here's how downsizing works and when the change takes effect.
How your plan is counted
Your plan includes a set number of mailbox slots and domain slots. You are billed for the slots on your plan, not for how many of them you are actively using. So deleting a mailbox or a domain on its own does not lower your bill — the slot stays on the plan until the plan itself is changed.
Reducing mailboxes
Deleting a mailbox frees the slot so you can create a different address in its place.
To actually lower the number of slots you pay for, the plan has to be changed. Contact us with the number of mailboxes you want to keep and we'll adjust it.
Plan reductions apply from your next billing cycle. Your current cycle stays as it is, and your mailboxes keep working until then.
Reducing domains
Domains are registered for a full year, so a domain you stop using stays registered until its expiry date.
You can remove a domain you no longer want from your account. If you plan to replace it with a different one, delete it first and then register the replacement into the freed slot.
Reducing the number of domain slots on your plan also takes effect at the next billing cycle.
Replacing instead of removing
If your goal is a different domain name rather than a smaller plan, you don't need to change your plan at all — replace the domain in the existing slot. A voluntary replacement carries a per-domain registration cost, since a new domain has to be registered for you. If a domain has to be replaced because of a genuine blocklist problem on a domain we registered for you, replacement within the renewal window is handled at no extra cost.
Doing it in bulk
If you need to remove or replace a large number of mailboxes or domains at once, send us the full list of the exact names. We'll confirm the list back to you before anything is removed, so nothing gets deleted by mistake.
Still unsure which option fits your situation? Contact us with what you're trying to achieve and we'll walk you through it.