Cancelling mailboxes doesn't remove them immediately. Here's what to expect after you submit a cancellation request.
What happens straight away
The cancellation stops the next renewal. You are not charged again for those mailboxes.
The mailboxes keep working for the rest of the period you've already paid for.
What happens at the end of the cycle
The mailbox slots are removed from your plan at the end of the current billing cycle — not part-way through it.
Once the slots are removed, your plan reflects the smaller number and your next invoice is lower.
If the renewal date has passed and the mailboxes are still there
This can happen when a cancellation request doesn't get linked to the right mailboxes. Contact us with the exact addresses you cancelled and the date you requested it, and we'll check the status of each one and correct it.
Replacing mailboxes instead of cancelling
If your goal is different email addresses rather than fewer mailboxes, cancelling is the slow route. Instead, delete the mailbox you no longer want and create the new address in the freed slot. That takes effect right away and keeps your plan unchanged.
Google Workspace mailboxes
Google Workspace mailboxes work the same way: cancellation stops the renewal, and the slot is released at the end of the cycle. Once a Google Workspace account has passed its cancellation date it cannot be reactivated with its old data — a fresh mailbox has to be created. If you're not certain you want to cancel, let us know before the cancellation date and we can stop it.
If you're not sure where your cancellation stands, contact us and we'll review your specific case.