A reputation check runs on your mailboxes when triggered — this isn't on a fixed daily/weekly schedule you can rely on, so the gap between checks can vary. If a mailbox's score hasn't updated in a while, that's expected and not on its own a sign of a problem.

The result is shown per mailbox on the Email accounts page as a Google Score and a Microsoft Score, along with the Last check of reputation date. Click a mailbox to see the same information in its Deliverability panel.

The score reflects how Google/Gmail and Microsoft/Outlook are currently treating that mailbox's sending. High is what you want.

This reputation check is for SMTP mailboxes. Google Workspace mailboxes are not tested this way.

A brand-new mailbox can read low at first — that's normal while it's still warming up, and the score rises on its own as warmup builds its health.

If you need a fresh check right now rather than waiting, or your score looks stale for longer than expected, contact us with the mailbox address and we can look into it or trigger a check.