What you are seeing
You completed a purchase, but when you open app.maildoso.com your dashboard still shows 0 mailboxes / 0 domains and no active package.
In most cases this is not a problem with your order. Your payment is recorded on our side and your plan is active. The dashboard is simply unable to load your account because your internet provider is blocking our backend.
Why this happens
Some internet providers block connections to our backend, api.maildoso.com. When that happens, the dashboard cannot fetch your data, so it shows zeros even though your subscription and mailboxes exist. Technically, the requests fail with errors such as HTTP 503 or a TLS handshake failure.
How to fix it (quickest method)
Open your dashboard through a free VPN:
Install a free VPN browser extension, or use any free VPN app.
Connect to any location.
Open app.maildoso.com and wait a minute or two for everything to load.
Your mailboxes and domains should now appear. After a few visits through the VPN, your provider usually starts trusting the site, and you can turn the VPN off and browse normally.
Alternative (advanced)
If you manage your own router or network security, you can allow (whitelist) our backend instead of using a VPN:
Domain:
api.maildoso.comIP address:
167.235.31.207
Good to know
Your payment and plan are safe. This is purely a network display issue on the connection side, not a lost purchase. Once the connection to our backend goes through, everything you paid for will be visible.
Still not showing up?
If your dashboard still shows zeros after trying a VPN, reach out to our support team in the chat and include your purchase receipt or invoice number and the email address you used to log in, so we can confirm the plan is attached to the correct account.