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Radio Not Responding

Learn how to troubleshoot the 2GIG GC2 system when the panel's radio is not responding.

Written by Ivan Lara

Tools Needed: Small Phillips-head Screwdriver

  1. Ensure system is disarmed.

  2. Unplug transformer. Wall plug showing wiring

    Wall plug
  3. Loosen set screw on top of panel.

    panel screw
  4. Remove panel from wall by pulling on top 2 corners.

  5. Hang panel from wall mount with white strap.

  6. Disconnect panel battery.

    battery connector
  7. Let sit for 20-30 seconds.

  8. Plug panel battery back in.

  9. Remount panel to wall mount.

  10. Plug transformer back in.

  11. Wait 2-5 minutes.

  12. On the panel's Home screen, tap Security.

    security
  13. Press Menu, then Toolbox. menu

    toolbox
  14. Enter the 4-digit master code.

    Panel master code
  15. Press the right arrow twice.

  16. Press Cell Phone Test.

    Cell Phone Test
  17. Once panel shows "Successful", press OK.

  18. Press Home button.

    home
  19. Tighten set screw.

If the error persists, please call our Account Specialists for further assistance.

CA (587) 844-5377 | US (385) 832-9055

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