Step 1: Log in to https://www.alarm.com/web/system/users.
Step 2: Select a user to edit.
Step 3: Edit a user and make sure that “Lock Access” is selected (This can take a few minutes to sync to lock).
Doorlock - How to Sync User code via Alarm.com
Learn how to easily sync your user code with Alarm.com for seamless access control and enhanced security for your doorlock.