Live Video Stream Timeout
Through the Customer app, live view times out within 3 minutes after the live stream starts. However, continuous live-streaming video is available through the Customer Website and these devices/platforms:
Continuous Streaming Options
SVR Playback with an External Monitor: Utilize Stream Video Recorder for uninterrupted viewing.
Supported TV Platforms:
Amazon Fire TV*
Apple TV*
Android TV*
Note: The "Live Video Connection: Speed Up Remote Connection Initiation" feature needs to be disabled to allow continuous streaming on Amazon Fire TV, Apple TV, and Android TV.
Streaming via Customer Website
To continuously stream live video using the Customer Website, ensure you have one of the following video devices with firmware 0.6.7.852+:
1080p Indoor Wi-Fi Camera (ADC-V523/523X)
1080p Outdoor Wi-Fi Camera (ADC-V723/723X)
1080p Outdoor Wi-Fi Camera with Two-Way Audio (ADC-V724/724X)
Pro Series 1080p Mini-Bullet Camera (ADC-VC727P)
Pro Series 1080p Dome PoE Camera (ADC-VC827P)
Pro Series 4MP Bullet PoE Camera with Varifocal Lens (ADC-VC728PF)
Pro Series 4MP Varifocal Turret Camera (ADC-VC838PF)
Pro Series 1080p Dome PoE Camera with Varifocal Lens (ADC-VC847PF)
Note: If the video device is unable to maintain a continuous connection, it will revert to the standard web view with a 3-minute timeout. To confirm the continuous live stream is active, verify 
displays when mousing over the live view.
For more personalized help, you can reach our technical support team at:
🇺🇸 US Local: 385-832-9055 (USA)
🇨🇦 Canada Local: 587-844-5377 (Canada)
Our team is available at these times:
Monday to Saturday: 6 am to 8 pm MST
To ensure we can provide the best assistance, we recommend being on-site when calling our numbers. We often need to guide customers through troubleshooting steps.