You can send money from your nsave USD account to Syria for cash delivery in US Dollars (USD), delivered in person by an nsave agent within the Damascus area. The recipient collects the funds in USD using a Collection reference code that you share with them after confirming the transfer.
This guide walks you step-by-step through setting up the transfer, sharing the collection details with your recipient, and tracking the transaction until the cash is delivered.
Part 1: Set up the transfer
1. Open "New Transfer" and choose Transfer
From your nsave home screen, tap Send to open the New Transfer screen.
Tap Transfer to start a new transfer.
2. Select the country
On the Country of bank screen:
Tap Syrian Arab Republic (USD) to continue.
3. Enter the amount
You will see the amount screen. Your USD balance is displayed at the top, and the recipient’s payout in USD is shown below.
When you are satisfied with the amount, tap Add recipient details.
4. Add recipient and select nsave agent
Select an existing contact or add a new recipient. For Syria, you will need to provide:
Recipient's full legal name: Exactly as it appears on their official ID (they will be required to present it upon delivery).
Active Syrian phone number: So the agent can contact them directly.
Relationship to recipient: Select your connection/relationship to the recipient.
Select nsave agent under the Bank option (currently available in the Damascus region).
5. Review and confirm
The Cash Pickup / Delivery review screen shows a complete summary of the transaction:
Carefully check every line:
Recipient: The recipient's full legal name and destination country.
Method: nsave agent (Damascus region).
Reference: The note you added (e.g., "Family Support").
Amount: The total amount deducted from your USD balance.
Included fees: The service fee ($20.00 + 0.6%).
Recipient receives: The exact USD cash amount the recipient will receive.
When everything looks correct, swipe the red button to the right (Swipe to confirm) to confirm the transfer.
Part 2: Share the pickup info with your recipient
1. Find the pickup banner on your home screen
Once the transfer is processed, a banner appears at the top of your USD account screen displaying the transaction details and reference code.
Tap the transaction to open the collection details.
2. Get the pickup code and details
The details window displays everything your recipient needs to receive the cash:
Code: A Collection reference code to share with the recipient to present to the agent upon meeting.
Recipient: The recipient's name and delivery method (nsave agent).
Amount: The USD cash amount to be received.
Important: Do not share the collection code with the agent in advance—the recipient presents it directly to the agent during the meeting at delivery.
Tap Share Pick-Up Info to send the code and details to your recipient via WhatsApp, SMS, or email. You can also tap the copy icon next to the code to copy it manually.
3. Communication and delivery process in Damascus
An nsave agent will call the recipient via the provided Syrian phone number (usually within 24 hours) to arrange a meeting time and place within the Damascus region.
The recipient meets the agent at the agreed-upon location.
The recipient presents a valid official government ID and the Collection reference code.
The agent enters the code into their device and hands over the full cash amount in USD.
Note: The agent will never ask for or accept any extra fees, percentages, or tips upon delivery.
Part 3: Track the transfer
1. See the status on your home screen
Your USD account home screen displays the transaction along with its current status:
The status updates automatically:
Submitted / Processing: The transfer has been sent to the local agent for coordination.
Out for delivery / Ready: The agent has contacted or is coordinating with the recipient for delivery.
Picked up / Delivered: The recipient has successfully received the cash USD.
2. View the full timeline
Tap the transaction to view a detailed step-by-step timeline of your transfer.
Frequently Asked Questions (FAQs)
How long does it take for the agent to contact the recipient?
After confirming the transfer, our local agent usually contacts the recipient via phone within 24 hours to schedule the time and location for cash delivery.
Which currency will the recipient receive, and where?
The recipient receives funds exclusively in USD cash. Delivery is currently available in the Damascus region.
What does the recipient need to bring when meeting the agent?
The recipient needs:
The Collection reference code you shared.
A valid official government ID that matches the name registered on the transfer and clearly displays their date of birth.
Does the recipient pay any extra fees to the agent?
No. The recipient will receive the full transferred amount in USD cash. The agent will not request or accept any additional fees, percentages, or tips.
What are the transfer fees?
The transfer fee is fixed at $20.00 USD + 0.6% of the total transfer amount. Rates are locked in at the time of sending.
What if the agent doesn't contact the recipient within 24 hours?
If more than 24 hours pass (excluding Fridays) without contact, please reach out to nsave support immediately so we can look into the cause of the delay.