Sometimes transfers can take a little longer to complete. This usually happens when the receiving bank needs to perform additional checks before releasing the payment.
These checks are common in international payments and help ensure transfers are processed correctly.
What’s happening with my transfer?
When a transfer goes through additional checks, the bank reviews it manually. During this time:
The transfer is temporarily on hold
No action is needed from you unless we contact you
Your funds remain safe
How long does this usually take?
There are two possible outcomes:
1. The transfer is approved and released
If the review is completed successfully, the transfer is released.
This review typically takes 1–2 business days.
2. More information is needed
In some cases, the bank may ask for additional details.
If that happens, we’ll reach out to you directly with clear next steps.
When should I contact support?
Within 3 business days
If your transfer is still within 3 business days, it’s likely still being reviewed. No action is needed yet.
After 4 business days
If your transfer hasn’t progressed after 4 business days, please contact our support team and we’ll follow up for you.
What should I know while waiting?
Your transfer is not lost
Funds will not be duplicated or withdrawn twice
Reviews are handled as quickly as possible
We actively monitor delayed transfers and step in when needed
Need help?
If your transfer has been pending for more than 4 business days, or if you’ve been asked to provide more information, please contact our support team and we’ll be happy to help.