To set Rental Fee Billing Rules on an existing billing profile:
Click the Settings icon (gear symbol) in the top-right corner of the navigation bar.
In the left-hand menu, click Billing.
Under the Billing section, select Customer Billing Profiles.
From the list, click on the name of the billing profile you wish to edit.
On the Edit Customer Billing Profile page, scroll down to the Rental fees section.
Configure the Incomplete rental periods setting. Select ON to automatically invoice rental fees for on-request services (like roll-offs) on recurring billing cycles. Select OFF if you prefer to bill for these rental periods manually.
Configure the Service suspension setting. Select ON to continue invoicing rental fees even when a customer's services are suspended. Select OFF to stop billing for rental fees during the suspension period.
Click the Save button to apply your changes.
Override Rules for a Specific Customer
You can override these default billing profile rules for an individual customer.
Navigate to the customer's profile page and click the Billing tab.
In the Billing details card, click the more options icon (three vertical dots).
Select Rental fee settings from the dropdown menu.
In the pop-up window, uncheck the Inherit changes from billing profile box for the rule you want to change.
Select a new ON or OFF setting for that specific customer.
Click Update to save the customer-specific setting.