Navigate to the Customers tab from the main navigation menu and select the customer you wish to manage.
Go to the customer's Billing tab.
In the Billing details section, click the three-dot menu icon.
Select Suspension proration from the dropdown menu.
In the Suspension proration window, choose one of the following options:
ON: Select this to prorate charges. The customer will not be billed for services during their suspension period.
OFF: Select this to pause charges. The customer will be billed during their suspension period.
(Optional) Check the Inherit changes from billing profile box to apply the default proration setting from the customer's assigned billing profile.
Click SAVE to save your configuration.