Set Default Suspension Rules in a Billing Profile
Start by configuring the default suspension rules that will apply to all customers assigned to a specific billing profile.
Navigate to Settings from the main menu.
In the left-hand navigation pane, expand the Billing section and click Customer Billing Profiles.
Select an existing profile to edit or create a new one.
Scroll down to the Advanced settings and find the Suspensions section.
Set the Automation toggle to ON.
Choose the condition that will trigger the automatic suspension. You can either:
Enter a number in the Days late field to suspend the account after an invoice is overdue by that many days.
Check the box for Suspend when balance exceeds credit limit.
Optionally, configure the default Proration and Rental fees settings for how billing should be handled during a suspension period.
Click Save to apply the changes to the billing profile.
Override Suspension Rules for an Individual Customer
If you need to set unique suspension rules for a specific customer that differ from their billing profile, you can override the default settings.
Navigate to the desired customer's account and click on the Billing tab.
Find the Billing details section and click the three-dot menu on the right.
Select Suspension automation from the dropdown menu.
In the pop-up window, uncheck the box labeled Inherit changes from billing profile.
Set the Automation toggle to ON and configure the specific Days late or credit limit rules for this individual customer.
Click SAVE to save the customer-specific settings.