Select the 3 dot more button in the upper right corner of the account (can be accessed on the Account, Services or Billing tabs).

Select Suspend Account

Select the ‘As Of’ date (default will be the date you’re currently on)

Select the Type of suspension (default will be payment, but you can select other and type in a reason for the suspension)

Once suspension is saved, the account will display a large red banner at the top of the page and the reason why the account was suspended.

In your customer list, the date when the suspension started will be displayed

Within the customer profile, under the billing tab, select the 3

When you remove the suspension you will prompted to confirm if you want to remove the Work Orders from the hold (default will be to unhold work orders)

The display on the mobile app is still PURPLE like a vacation hold. We are working on a display update to display the stop on the mobile app as RED to match the website.

Proration can be configured from the Billing Profile, Customer's profile & Account groups.

From the Billing Tab, select the 3 dot more menu next to Billing details:

Select On (prorate them while suspended) / Off (charge them while suspended) - Inherit from Billing Profile

Select the 3 dots in the upper right corner of the Group